Senior Customer Retention Specialist

1 day ago

Antipolo City, Calabarzon, Philippines beBeeRetention Full time ₱900,000 - ₱1,200,000
Job Overview

We are seeking a data-driven professional to drive customer retention by designing user-centric experiences and implementing churn reduction strategies.

Main Responsibilities:
  • Identify, monitor, and analyze key customer metrics to inform retention strategies.
  • Collaborate with cross-functional teams to improve UI/UX and reduce churn.
  • Develop and test solutions to enhance navigational flow and usability.
  • Partner with stakeholders to align retention initiatives with business goals.
  • Provide actionable insights to leadership based on customer behavior data.
  • Ensure accurate reporting on cross-functional projects.
  • Lead efforts to boost referrals and customer advocacy.
  • Support customer onboarding and engagement initiatives.
  • Solve problems quickly, even under pressure.
  • Pursue continuous improvement in processes and systems.
Key Requirements:
  • Demonstrated understanding of SaaS, user journey mapping, and usability principles.
  • Strong knowledge of navigation optimization, retention, and referral strategies.
  • 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-focused, and adaptable.
  • Excellent communication skills and a can-do attitude.
Benefits:

We offer a dynamic and innovative environment where you can grow and make a real impact. This role offers opportunities for professional growth and development.

About the Role:

This position requires a unique blend of technical and interpersonal skills. If you are a strategic thinker with excellent communication skills, we encourage you to apply.

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