Growth and Retention Strategist

1 day ago

Antipolo City, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱800,000 - ₱1,500,000
Job Opportunity

The Customer Success Manager will play a vital role in driving business growth and customer retention through consistent communication, quarterly business reviews, and strategic account management.

  • Cultivate in-depth knowledge of products to effectively communicate value to customers.
  • Utilize proprietary software tools to maintain regular contact with customers, stay ahead of their technology initiatives, and position for growth and partnership opportunities.
  • Build trust with assigned customers as a primary point of contact, addressing questions and action items promptly, and ensuring seamless experiences across the customer lifecycle.
  • Develop and implement strategic initiatives in collaboration with leadership to identify opportunities for product cross-selling and upselling, ultimately driving additional revenue.
  • Manage performance metrics using CRM, quote tool, sales play automation tool, and KPI dashboards.
Requirements for Success:
  • A bachelor's degree or equivalent experience.
  • A proven track record of success in enterprise customer account management.
  • Experience selling Cloud Communications, SD-WAN, Security, Network and Internet Service, Managed Services, and Software.
  • Strong presentation and negotiation skills.
  • Proficiency in Excel, MS Office, and general computer software.
  • A positive, likeable, calm, and persuasive personality.
  • Self-motivated drive, ability to meet deadlines, and composure under pressure.
  • A charismatic personality to quickly gain trust with customers and partners.
  • Able to learn new skills, software tools, and tasks swiftly.
  • Able to exceed sales and customer retention goals.

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