Customer Retention Specialist

1 day ago

Antipolo City, Calabarzon, Philippines beBeeRetention Full time ₱840,000 - ₱1,372,000
Job Summary

The Renewals Manager is a key position that requires strong leadership and customer service skills. This individual will be responsible for the day-to-day management of assigned customer accounts, working closely with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues.

This role focuses on recurring revenue and software asset management in assigned accounts, developing customer relationships that promote retention and loyalty. A strong understanding of CPQ quoting and license auditing is essential for accuracy when engaging with Fortune 500 procurement teams.

Key Responsibilities:

  • Be a licensing expert and understand all owned assets within a given account
  • Strong understanding of complex software quoting
  • Understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models
  • Work with professional services, technical support, and regional sales team to ensure smooth onboarding of new customers
  • Work closely with customers on renewal during the Customer Journey for optimal retention
  • Direct relationship with sales teams to drive expansions
  • Review client requests with technical support, product management, and regional sales team and escalate as necessary
  • Identify at-risk accounts and take appropriate action and/or escalate as needed
  • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
  • Proactively start the procurement/renewal process three months prior to the renewal date to ensure on-time renewals
Requirements
  • Bachelor's degree or equivalent experience
  • 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer
  • Knowledgeable in privilege access management and cybersecurity best practices
  • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc.
  • Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
  • Ability to understand high-level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution
  • Competency with Salesforce and Customer Success Management platforms
  • Ability to multi-task, problem-solve, and work cross-functionally in a dynamic environment
  • Excellent verbal and written communication skills
Benefits

Our company offers competitive salaries, a meaningful equity and bonus program, and excellent benefits, including full suite of medical, dental, and vision insurance, pension/retirement matching, comprehensive life insurance, employee assistance program, generous discretionary time off, and paid company holidays.

We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

We are an Equal Opportunity and Affirmative Action employer and prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Senior Customer Retention Specialist

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeRetention Full time ₱900,000 - ₱1,200,000

    Job OverviewWe are seeking a data-driven professional to drive customer retention by designing user-centric experiences and implementing churn reduction strategies.Main Responsibilities:Identify, monitor, and analyze key customer metrics to inform retention strategies.Collaborate with cross-functional teams to improve UI/UX and reduce churn.Develop and test...

  • Customer Retention Specialist

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeRetention Full time $80,000 - $100,000

    Retention Manager RolePremium Invention Inc is a leading provider of solar-powered security solutions, making reliable, off-grid security simple and accessible. The company is expanding rapidly across various channels while building systems and teams designed for scale.About the PositionWe are hiring a Retention Manager to own our email, SMS, and loyalty...

  • Client Retention Specialist

    1 week ago

    Paranaque City, Calabarzon, Philippines Tap Growth ai Full time ₱400,000 - ₱600,000 per year

    We're Hiring: Client Retention Specialist - Restos/Wet Market (Piso Traders) We are seeking a dedicated Client Retention Specialist to maintain and strengthen relationships with our restaurant and wet market clients. The ideal candidate will focus on reducing churn, increasing client satisfaction, and driving repeat business within the Piso trading...

  • Retention Specialist for Email and SMS Campaigns

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeRetention Full time ₱800,000 - ₱1,000,000

    Job DescriptionWe are seeking a skilled Retention Specialist to join our team. As a key member of our marketing department, you will be responsible for designing and executing email and SMS campaigns that drive engagement and repeat purchases.Your mission will be to develop automated journeys that keep customers coming back, build programs that turn VIPs...

  • Customer Retention Specialist

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeRetention Full time ₱180,000 - ₱300,000

    About the PositionWe're seeking a skilled professional to oversee email, SMS, and loyalty initiatives. This role integrates lifecycle marketing, VIP engagement, membership growth, and customer advocacy strategies. The ideal candidate will design automated journeys that foster customer loyalty, build programs that turn VIPs into brand advocates, and create a...

  • Retention Marketing Specialist

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeEmailMarketing Full time $72,000 - $102,000

    Role OverviewThe Email Marketing Coordinator is responsible for ensuring the technical and operational execution of marketing strategies, delivering high-quality campaigns and optimizing campaign performance. This role focuses on collaboration with the creative team to produce retention marketing campaigns.Key Performance IndicatorsCampaign Accuracy (error...

  • Growth and Retention Strategist

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱800,000 - ₱1,500,000

    Job OpportunityThe Customer Success Manager will play a vital role in driving business growth and customer retention through consistent communication, quarterly business reviews, and strategic account management.Cultivate in-depth knowledge of products to effectively communicate value to customers.Utilize proprietary software tools to maintain regular...

  • Client Retention Specialist

    1 week ago

    Paranaque City, Calabarzon, Philippines Viventis Search Asia Full time ₱420,000 per year

    The Client Retention Specialist is responsible for nurturing and growing existing client relationships. Responsibilities include:Managing and growing a portfolio of existing clients within the assigned segment.Serving as the primary point of contact for key accounts, ensuring timely support and communication.Analyzing client buying patterns and developing...

  • Senior Customer Retention Manager

    1 day ago

    Lipa City, Calabarzon, Philippines beBeeRetention Full time $80,000 - $150,000

    As a seasoned marketing professional, you have the opportunity to drive customer engagement and retention through strategic CRM initiatives. We are looking for an experienced leader to develop and execute our CRM strategy across various channels, leveraging data-driven insights to optimize communications and improve targeting.Key ResponsibilitiesCRM Strategy...

  • Digital Retention Specialist

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeRetention Full time $71,424 - $98,330

    Role OverviewThis position is accountable for the strategic execution of retention marketing strategies to achieve optimal campaign performance.Key Responsibilities:Develop and optimize email, SMS, and other retention marketing campaigns to drive customer engagement.Collaborate with copywriters and graphic designers to create high-quality, engaging emails...