Customer Retention Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeRetention Full time $80,000 - $100,000
Retention Manager Role

Premium Invention Inc is a leading provider of solar-powered security solutions, making reliable, off-grid security simple and accessible. The company is expanding rapidly across various channels while building systems and teams designed for scale.

About the Position

We are hiring a Retention Manager to own our email, SMS, and loyalty programs. This role combines lifecycle marketing, VIP engagement, membership growth, and customer advocacy. The successful candidate will design automated journeys that keep customers coming back, build programs that turn VIPs into brand promoters, and create a retention engine that maximizes lifetime value.

Key Responsibilities:
  • Develop and optimize advanced flows (welcome, onboarding, replenishment, winback, VIP, membership) that drive engagement and repeat purchases.
  • Identify and nurture top buyers with personalized outreach, turning them into affiliates, brand advocates, and case study partners.
  • Grow adoption of our membership plan, reduce churn, and create exclusive perks that keep customers engaged long-term.
  • Launch referral, loyalty, and UGC programs that turn satisfied customers into active promoters of the brand.
  • Run surveys, segment customers, and deliver retention reports with insights to inform growth, product, and CX strategies.
You'll Thrive Here If You…
  • Proven track record of scaling email/SMS programs for e-commerce.
  • Experience in customer retention, VIP management, or loyalty programs.
  • Excellent communication skills: strong writing + comfortable engaging directly with customers.
  • Data-driven — knows how to track, analyze, and present retention metrics.

This is a full-time role with core collaboration hours from 6:00 a.m.–12:00 p.m. PST, offering a flexible schedule with a 2-hour window for adjustments.

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