Senior Client Retention Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeCustomer Full time $60,000 - $80,000
Job Overview

Customer Success Lead — You'll be responsible for retaining and growing our customer base.

This role involves more than just onboarding and support. You'll build loyalty, prevent churn, and help customers extract maximum value from our platform.

You'll work with 200–300 accounts, managing regular touchpoints, product demos, and a strong focus on retention and satisfaction.

Key Responsibilities
  • Master the Product
    • Develop in-depth knowledge of our platform and use cases.
    • Guide clients in adopting features that improve their workflow and ROI.
    • Nurture customer health from onboarding through renewal.
    • Negotiate renewal terms and proactively manage churn risks.
    • Surface upsell and cross-sell opportunities through consultative conversations.
  • Drive Customer Success Strategy
    • Partner with Sales, Product, and Marketing on customer-driven initiatives.
    • Bring customer feedback to internal teams to inform product improvements.
    • Help design and deliver feedback programs that increase satisfaction and retention.
    • Own your customer pipeline, forecast weekly activity, and share insights with leadership.
    • Track engagement levels and recommend improvements where needed.
Required Skills and Qualifications
Must-Haves
  • Prior experience in Account Management or Customer Success, especially in a role focused on retention and product adoption.
  • Comfortable working irregular hours to support global clients.
  • Exceptional verbal communication skills — you're confident, personable, and professional on frequent client calls.
  • Experience with client demos and presenting product value.
  • Ability to manage a high-volume client portfolio (200–300 accounts) with structured, rotational engagement.
  • Familiarity with Salesforce and internal communication tools like Microsoft Teams.
  • Strong organizational skills — you're methodical and calm under pressure, even when managing multiple priorities.
Benefits

Our company values a culture-first approach, living by the following principles:

  • Customer First — Always.
  • Passionate — We bring energy and heart to everything we do.
  • Sense of Urgency — Speed matters when solving real problems.
  • Accountable & Reliable — We own our outcomes.
  • Relentless Execution — We get it done.

Here, you'll find a place where your voice is heard, your work is valued, and your growth is accelerated.

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