Client Success Trainer

6 days ago

Lambunao, Philippines beBeeTrainer Full time ₱100,000 - ₱120,000
About Our Trainer Role

We are seeking an experienced and skilled Contact Center Trainer to join our team.

This is a fantastic opportunity for a training professional to deliver high-impact training programs that prepare our agents to exceed client expectations and provide exceptional customer experiences.

  • In this role, you will be responsible for delivering engaging training sessions for new hires and existing agents across multiple client accounts.
  • You will develop training materials, manuals, and e-learning content tailored to client-specific processes.
  • You will conduct onboarding, soft skills, product, and systems training in both in-person and virtual formats.
  • You will evaluate training effectiveness through assessments, feedback, and performance metrics.
Candidate Qualifications

To succeed in this role, you will possess the following qualifications:

  • A bachelor's degree in Education, Communications, or a related field (preferred).
  • At least 2 years of experience as a trainer in a BPO or high-volume contact center.
  • Strong facilitation, communication, and interpersonal skills.
  • Fluency in English and Spanish.
  • Experience with Learning Management Systems (LMS) and virtual training tools.
About the Benefits

We offer a competitive compensation package and opportunities for career growth and development.

As a member of our team, you will have access to ongoing training and support to help you succeed in your role.

What We Offer

We are committed to providing a supportive and inclusive work environment that fosters collaboration and teamwork.

Our team is passionate about delivering exceptional customer experiences and exceeding client expectations.

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