Employment Services Client Success Manager

Employment Services Client Success Manager

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you a self-driven, highly organized professional with a passion for client success and business development in the staffing industry? We're seeking an experienced Client Success Manager to join our team and lead strategic initiatives that strengthen client relationships, drive revenue, and support long-term growth. This role is ideal for someone with a background in staffing services and a proven ability to manage client accounts, generate leads, and deliver exceptional service.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Client Relationship Management: Maintain and grow relationships with existing accounts, ensuring long-term success and satisfaction.
• New Client Onboarding: Lead the implementation of new accounts, ensuring smooth onboarding and activation.
• Strategic Business Development: Identify and pursue new business opportunities through data mining, networking, and outreach.
• Sales Support & Lead Transfer: Qualify leads and coordinate handoff to appropriate sales team members for conversion.
• Consultative Outreach: Communicate the organization's capabilities and value proposition via phone and email.
• Pipeline Management: Develop and nurture a pipeline of business development leads from initial contact to closed status.
• Regional Oversight: Provide leadership and guidance on client engagement strategies within the region.
• Team Leadership: Offer performance management and mentorship to direct reports.
• Market Intelligence: Provide insights and recommendations on business opportunities, particularly in infrastructure-related services.

Candidate Qualifications

• 5+ years of experience as an Account Manager, Account Executive, or Sales Executive.
• Background working with staffing service agencies such as Randstad, AppleOne, Robert Half, Allegis, Kelly Services, Adecco, or Manpower.
• Strong understanding of sales cycles, lead generation, and B2B marketing.
• Demonstrated sound judgment and decision-making abilities.
• Highly self-motivated, accountable, and results-oriented.
• Excellent interpersonal, verbal, and written communication skills.
• Proven ability to build trust and collaboration across business relationships.
• Strong organizational skills and attention to detail.

Compensation & Benefits

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward team members. Benefits may vary by geography.

What you can expect from MCI includes:

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage
• Supervisors/Managers: ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry, and meals
• Performance and loyalty bonuses
• Frequent disinfection and workplace safety measures
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social engagement and recognition programs

Other Information

This job operates in a professional office environment and may require long periods of computer use. Some positions may require background checks and/or drug screening per local requirements. MCI is an equal opportunity employer and provides reasonable accommodations as needed under applicable laws.

For more information about MCI, its subsidiaries, and the role, apply today.

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