Customer Experience Trainer

6 days ago

Lambunao, Philippines beBeeTraining Full time ₱100,000 - ₱120,000

Immerse yourself in a dynamic role as a Contact Center Training Specialist, where you will design and deliver high-impact training programs that equip our agents to surpass client expectations and provide exceptional customer experiences.

This challenging opportunity requires a strong background in coaching, communication, and continuous improvement, with the ability to craft engaging training sessions for new hires and existing agents across multiple client accounts.

Maintaining accurate training records and preparing reports for internal and external stakeholders are also key responsibilities of this role.

  • Deliver captivating training sessions for new hires and existing agents.
  • Create tailored training materials, manuals, and e-learning content aligned with client-specific processes.
  • Evaluate training effectiveness through assessments, feedback, and performance metrics.

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