Experienced Training Specialist

7 days ago

Lambunao, Philippines beBeeTrainer Full time ₱500,000 - ₱1,000,000
Job Overview

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, MCI has established itself as a trusted partner in the industry.

The Experienced Call Center Trainer will play a key role in delivering high-impact training programs that prepare agents to succeed in a fast-paced environment. This includes onboarding, upskilling, and supporting continuous learning across multiple client campaigns.

To be considered for this role, applicants must complete a full application on the MCI careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities
  • Facilitate new hire training, soft skills, product/process, and systems training.
  • Design and update training materials, manuals, and e-learning content.
  • Conduct training needs assessments and recommend learning solutions.
  • Evaluate training effectiveness using assessments, feedback, and performance data.
  • Provide post-training coaching and support to agents and team leads.
  • Collaborate with Quality Assurance and Operations to align training with performance goals.
  • Maintain accurate training records and generate reports for internal stakeholders.
Qualifications

Candidates should possess:

  • At least 3 years of experience as a trainer in a BPO or contact center.
  • Strong facilitation and communication skills.
  • Experience with Learning Management System platforms and virtual training tools.
  • Knowledge of adult learning principles and instructional design.
Benefits and Compensation

The organization offers competitive compensation and benefits packages to support employee growth and well-being. Starting compensation is based on experience, and employees enjoy a range of benefits and incentives.

About MCI

The organization helps clients take on CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. The company operates in multiple locations globally and employs thousands of talented individuals.

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