Customer Success Team Lead

5 days ago


Manila, National Capital Region, Philippines Payfuture Full time

At Payfuture, we are seeking a seasoned Customer Success Team Lead to oversee our Customer Success team in Manila. This is a key leadership role that requires a strategic thinker with excellent people management skills.

Job Overview:

The ideal candidate will have at least 2-5 years of experience in a customer-facing environment, preferably in a supervisory or team lead position. They should possess strong leadership, coaching, and team-building skills, as well as excellent communication and interpersonal abilities.

Key Responsibilities:
  1. People Management & Leadership
  2. Customer Success & Retention
  3. Performance & Process Optimization
Qualifications & Requirements:

Education: Bachelor's degree in Business, Communications, Customer Service, or a related field (preferred but not required).

Experience: Minimum of 2-5 years of experience in a Customer Success or Customer Support role with at least 2 years in a supervisory or team lead position.

Skills & Competencies: Strong leadership, coaching, and team-building skills; excellent communication and interpersonal abilities; problem-solving mindset with the ability to handle difficult customer interactions.



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