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Head of Customer Success

1 week ago

Manila, National Capital Region, Philippines BOLDR PH, INC. Full time
Role Summary

We are seeking an experienced Head of Customer Success to join our team at BOLDR PH, INC.

The successful candidate will be responsible for leading our customer success efforts, including developing strategies to drive growth and retention.

About Us

BOLDR PH, INC. is a global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world.

We employ just over a thousand team members across five countries and are committed to scaling our impact by 2027.

Our Values

We believe that Authenticity, Curious, and Dynamic are key to achieving our purpose.

We expect our team to embody these values and be passionate about helping us grow and achieve our goals.

Responsibilities

The Head of Customer Success will be responsible for:

  • Developing and executing strategies to drive customer growth and retention.
  • Leading a team of customer success professionals in delivering exceptional client experiences.
  • Collaborating with cross-functional teams to identify opportunities for process improvements and implementing changes as needed.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in business, marketing, or a related field.
  • Minimum 5 years of experience in a customer-facing role, preferably in a SaaS company.
  • Proven track record of driving customer growth and retention.
  • Excellent communication, motivational, and interpersonal skills.
  • Able to build strong relationships with customers and internal stakeholders.