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Customer Success Manager Lead

1 week ago

Manila, National Capital Region, Philippines LTVplus Full time

LTVplus is a company that specializes in delivering exceptional customer experiences for global brands. We're a remote-first organization with a diverse team spread across the globe, embracing flexibility and collaboration.

We work with various clients, providing personalized support to enhance their customer experiences. Our goal is to maintain a high-level view of the entire support process, sharing feedback between internal teams and clients.

Responsibilities include conducting regular meetings/catch-ups with customers, sending out Quarterly NPS Surveys, and identifying customer sentiment/temperature on a weekly basis. Additionally, we communicate training/headcount needs to the Training/Recruitment Team and perform ad-hoc tasks related to the role.

Key requirements include experience with Client Management, Client Retention, Upselling/Cross selling, and a background in Customer Service and/or Sales. A minimum of 1-2 years of experience in Customer Success Management is preferred.

We're looking for a point of contact for clients who can effectively communicate and problem-solve. The ideal candidate should have strong problem-solving skills and a customer-centric mindset.