Customer Service Team Lead

5 days ago


Manila, National Capital Region, Philippines Trade Mate Distribution Inc. Full time
Job Overview:

Trade Mate Distribution Inc. is seeking a highly skilled Customer Service Team Lead to lead and manage our Customer Service Representatives (CSR) and Live Sellers teams. The successful candidate will have proven experience in a leadership role, preferably in customer service or sales.

About the Role:

  • Manage and motivate a team of CSR agents and Live Sellers to achieve performance targets, KPIs, and service goals.
  • Address and resolve escalated customer inquiries or complaints, ensuring a positive and satisfactory resolution.
  • Support Live Sellers in driving online sales through engaging, persuasive communication while maintaining excellent customer service.

What We Offer:

  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Employee discount
  • Health insurance
  • Life insurance
  • Company Christmas gift


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