Customer Service Team Lead
5 days ago
Trade Mate Distribution Inc. is seeking a highly skilled Customer Service Team Lead to lead and manage our Customer Service Representatives (CSR) and Live Sellers teams. The successful candidate will have proven experience in a leadership role, preferably in customer service or sales.
About the Role:
- Manage and motivate a team of CSR agents and Live Sellers to achieve performance targets, KPIs, and service goals.
- Address and resolve escalated customer inquiries or complaints, ensuring a positive and satisfactory resolution.
- Support Live Sellers in driving online sales through engaging, persuasive communication while maintaining excellent customer service.
What We Offer:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Employee discount
- Health insurance
- Life insurance
- Company Christmas gift
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