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Customer Success Team Manager

2 weeks ago

Manila, National Capital Region, Philippines NICE Systems UK Limited Full time

At NICE Systems UK Limited, we don't limit our challenges. We challenge our limits. Always.

We're ambitious and game changers. We set the highest standards and execute beyond them.

The Manager, Customer Success is accountable for overseeing a Technical Account Management team responsible for delivering world-class customer service to NICE's key customers.

This position is responsible for building, mentoring, developing and leading a team of Technical Account Managers (TAMs) to build long-term relationships with new and existing customers.

The manager supports TAMs in leveraging company resources to meet customer needs, ensuring technical issue resolution, proposing product enhancements and helping customers use NICE technology/products effectively.

Main Responsibilities:
  • Manage and develop a team of Technical Account Managers.
  • Oversee customer relationships and ensure high levels of customer satisfaction.
  • Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.

Techncial Responsibilities:

  • Provide direction to TAMs who are providing technical configuration, programming, database design, and management/coordination of changes to existing applications.
  • Maintain expertise and currency in industry-leading contact center technologies.