Medical Records Retrieval Coordinator

21 hours ago


Mabalacat, Central Luzon, Philippines beBeeSpecialist Full time $45,000 - $60,000
Job Title

The Legal Intake Specialist plays a crucial role in the healthcare medical records retrieval process. This position ensures that every request is accurate, complete and optimized for downstream success.

Key Responsibilities:
  • Provider Research & Identification: Identify all relevant healthcare providers involved in a client's treatment beyond the main facility listed by the law firm.
  • Request Creation & Quality Control: Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions. Prepare accurate base forms before generating submission packets. Conduct comprehensive quality assurance checks on each ROI packet.
  • Request Assignment: Assign requests to the appropriate records team members based on workload balance and utilization metrics.
  • Handling Special Cases: Identify and escalate special provider requirements to the assigned Client Success Manager (CSM). Resolve missing, unclear or conflicting information by liaising with the law firm's case manager.
Requirements:
  • Experience: Prior hands-on experience requesting health records from providers on behalf of law firms.
  • Attention to Detail: Exceptional accuracy; even small mistakes can cause delays of several months.
  • Technical Skills: Proficiency with Adobe Acrobat and other PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills, with a proactive problem-solving mindset.


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