RESPONSIBILITIES:

• Maintains IT hardware and software capabilities and other network-related equipment
• Provide technical support to the end users including, troubleshooting, diagnosing, resolving, and documenting
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
• Performs installation and configuration of hardware, applications, infrastructure components, devices, and peripherals
• Provides user access to required servers and systems according to the defined access levels (read-only, read/write, etc.)
• Works closely with Active Directory and assists in creating, removing, and deactivating  NT Logins and attributes configuration
• Set up new user accounts and profiles and solve any issues related to their accounts
• Ensures that backup copies, backup media, supplies, and peripherals are secure and always available
• Identifying and solving problems that arise with computer network systems
• Monitor and maintain networks and computer systems functionality by testing computer components
• Implements security measures, policies and procedures
• Ensures that correct resolutions are discovered and involve appropriate parties in resolving problems when needed
• Proposes innovative solutions and constant generation of idea
• Monitor and update the data entry on the Peak Asset Management System
• Proficient in the use of online and remote-connecting software live online chat support tools

QUALIFICATIONS:

• Bachelor's degree in Computer science a related field
• 1-3 years experience in a technical support role
• Good understanding of computer systems, networks and applications
• Excellent problem-solving and troubleshooting skills
• Ability to diagnose and troubleshoot basic technical issues
• Extensive experience working with operating systems, Windows is required
• Comfortable working in and assisting others through company help desk software, such as Zoho in addition to other remote access desktop programs
• The ability to communicate technical information in an accessible manner to non-technical employees
• Software maintenance and testing capability
• Basic knowledge of networking principles and operating systems
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Dependable and flexible when necessary
• Experience with local network and wide area network