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Service Delivery Officer

1 week ago

Manila, National Capital Region, Philippines Petsure Services Inc. Full time

PetSure Services Incorporated (PSI) is a company that delivers exceptional customer service through its insurance contact centre and claims operation.

The role of a CS Officer is crucial in ensuring that our clients receive excellent service, resulting in high levels of satisfaction and retention.

In this role, you will be responsible for:

  1. Providing First Call Resolution service to inbound calls
  2. Making outbound follow-up calls as required
  3. Completing allocated work tasks within agreed turnaround time
  4. Delivering quality customer service in accordance to agreed quality standards

To be successful in this role, you will need:

  • Tertiary qualifications in any discipline
  • At least 1 year experience in Customer Service or equivalent
  • Excellent Communication Skills
  • Knowledge of basic computer applications

We offer a comprehensive benefits package, including medical coverage, annual leave credits, group life insurance, performance-based incentives, and more.

Please note that this is an office-based position available for full-time candidates only.