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Delivery Service Head

1 week ago

Manila, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full time

We are seeking a Service Excellence Director to lead our team in delivering exceptional service to our clients.

The ideal candidate will have a strong background in service management and experience in coaching and leading teams.

Key Responsibilities:

  1. Develop and implement service strategies to improve customer satisfaction and loyalty.
  2. Coach and mentor Service Delivery Supervisors to enhance their leadership skills.
  3. Collaborate with cross-functional teams to drive business growth and innovation.
  4. Identify and mitigate service-related risks to ensure business continuity.
  5. Implement process improvements to optimize service delivery.