Service Delivery Manager

2 days ago


Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

We are looking for a dedicated Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring that our services are delivered to the highest standards of quality and excellence.

The ideal candidate will have experience in service delivery management, with a proven track record of driving business growth and revenue through effective service delivery strategies.

You will be responsible for:

  • Developing and implementing service delivery strategies to drive customer satisfaction and retention.
  • Leading cross-functional teams to deliver high-quality services to customers.
  • Collaborating with stakeholders to identify opportunities for improvement and implement changes that enhance the service delivery experience.
  • Monitoring and analyzing customer feedback to inform business decisions and drive continuous improvement.

To be successful in this role, you will need:

  • A strong background in service delivery management.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
  • A data-driven approach to decision-making.


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