Technical Service Delivery Expert

5 days ago


Manila, National Capital Region, Philippines weSource Management Consultancy Firm Full time
Job Description

We are seeking a skilled Technical Service Delivery Expert to join our team.

This role involves interacting with customers and business teams, understanding SLAs, and coordinating first-level support for our business services and infrastructure.

The successful candidate will enable value for customers through services, lead client engagement, and ensure high-quality service delivery within specified SLAs.

Main Responsibilities:

  1. Interacting with customers and business teams, understanding SLAs, and coordinating first-level support.
  2. Enabling value for customers through services.
  3. Leading client engagement and ensuring high-quality service delivery within specified SLAs.
  4. Overseeing incidents and requests, and accurately reporting on service delivery.
  5. Implementing global service delivery processes and ensuring systems and methodologies are up-to-date.
  6. Completing monthly, quarterly, and annual service reviews.
  7. Conducting assessments to ensure software and hardware components are up-to-date, and liaising with technical staff for utility upgrades.
  8. Responsible for the operation, maintenance, and repair of information technology systems.
  9. Maintaining proper records of technical and procedural operations.
Requirements

To be considered for this role, you should have 2-3 years of experience as an IT Service Delivery Supervisor, Officer, or Team Lead.

A solid understanding of IT knowledge, good composure under pressure, and effective communication skills are essential.

You should also be able to manage a budget and prioritize effectively.

Key Qualifications:

  • 2-3 years of experience in IT Service Delivery.
  • Solid IT knowledge.
  • Good composure under pressure.
  • Effective communication skills.
  • Ability to manage a budget and prioritize effectively.


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