Technical Service Delivery Expert
5 days ago
We are seeking a skilled Technical Service Delivery Expert to join our team.
This role involves interacting with customers and business teams, understanding SLAs, and coordinating first-level support for our business services and infrastructure.
The successful candidate will enable value for customers through services, lead client engagement, and ensure high-quality service delivery within specified SLAs.
Main Responsibilities:
- Interacting with customers and business teams, understanding SLAs, and coordinating first-level support.
- Enabling value for customers through services.
- Leading client engagement and ensuring high-quality service delivery within specified SLAs.
- Overseeing incidents and requests, and accurately reporting on service delivery.
- Implementing global service delivery processes and ensuring systems and methodologies are up-to-date.
- Completing monthly, quarterly, and annual service reviews.
- Conducting assessments to ensure software and hardware components are up-to-date, and liaising with technical staff for utility upgrades.
- Responsible for the operation, maintenance, and repair of information technology systems.
- Maintaining proper records of technical and procedural operations.
To be considered for this role, you should have 2-3 years of experience as an IT Service Delivery Supervisor, Officer, or Team Lead.
A solid understanding of IT knowledge, good composure under pressure, and effective communication skills are essential.
You should also be able to manage a budget and prioritize effectively.
Key Qualifications:
- 2-3 years of experience in IT Service Delivery.
- Solid IT knowledge.
- Good composure under pressure.
- Effective communication skills.
- Ability to manage a budget and prioritize effectively.
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