IT Service Delivery Specialist

7 days ago


Manila, National Capital Region, Philippines Indra Philippines, Inc. Full time

About the Job

The IT Service Delivery Specialist will be responsible for ensuring the smooth operation of our IT services. This includes monitoring and evaluating operational performance, analyzing data to identify areas for improvement, and providing guidance and support to team members.

Key Responsibilities

  • Monitor and evaluate operational performance to ensure alignment with company goals
  • Analyze data to identify trends and opportunities for improvement
  • Provide technical leadership to the IT Operations team, covering system operations, change management, configuration management, user support, IT security, database administration, and training
  • Coordinate team efforts to resolve service interruptions and other operational issues
  • Work closely with the Service Delivery Manager on operations project schedule, budget, resource plan, and deliverables compliance

Qualifications

  • Bachelor's degree in business, operations, or IT-related field
  • 5+ years of experience in operational management
  • ITIL Certified and other IT certifications (e.g., Microsoft, Lean, etc.) would be an advantage
  • Solid understanding of operational processes and systems
  • Excellent leadership skills
  • Excellent communication and interpersonal skills
  • Experience in managing and supervising a team in delivering high-quality work outputs and team performance
  • Experience in addressing complex issues and demonstrated incident/problem management skills
  • Proficient in Microsoft Office and other related software
  • Demonstrated stakeholder engagement skills


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