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IT Service Delivery Manager

1 week ago


Manila, National Capital Region, Philippines First Focus Information Technology, Inc. Full time
Company Overview

First Focus Information Technology, Inc. is a leading Managed Service Provider (MSP) in Australia and New Zealand, with a team of over 300 technical professionals across offices in the Philippines. Our commitment to providing exceptional IT services has earned us recognition as the best MSP in Australia for 7 consecutive years.

We are seeking a highly experienced Service Delivery Lead to join our team in the Philippines. As a key member of our operations team, you will play a critical role in ensuring the effective delivery of our support services to clients.