IT Service Delivery Lead

3 days ago


Manila, National Capital Region, Philippines Ascendion Full time

About the role

Ascendion is seeking an experienced IT Service Delivery Lead to join our dynamic team in Ortigas, Pasig City, Metro Manila. As the IT Service Delivery Lead, you will play a pivotal role in ensuring the seamless and efficient delivery of IT services to our valued clients. This is a full-time position offering opportunities for growth and development within a supportive and collaborative work environment.

What you'll be doing

Job Summary:

Lead and empower our team in resolving critical digital incidents. As our IT Service Delivery Lead, you'll be a strategic problem-solver, driving efficiency and customer satisfaction. You'll own the management of mid-to-high priority incidents (Sev 2 & 3), ensuring seamless service delivery.

Responsibilities:

  • Incident Command: Directly manage Sev 2 and Sev 3 incidents, adhering to SLAs and company objectives.
  • Team Leadership: Mentor and guide a team of service delivery specialists and incident managers.
  • Cross-Functional Collaboration: Partner with IT, engineering, and operations teams for efficient incident resolution.
  • Strategic Improvement: Develop and implement strategies to enhance incident management processes. Track key metrics and drive continuous improvement.
  • Client Communication: Maintain strong client relationships, providing timely and transparent updates.
  • Root Cause Analysis: Conduct post-incident reviews, identify root causes, and implement preventative measures.
  • Process Optimization: Refine service delivery processes based on best practices and lessons learned.
  • Reporting: Prepare and present regular reports on incident metrics to senior management.

Qualifications:

  • 10+ years of experience in digital service delivery or incident management, with a proven track record managing Sev 2 and Sev 3 incidents.
  • Demonstrated leadership experience, motivating and guiding teams through complex situations.
  • Strong understanding of digital service environments and incident management tools.
  • Excellent written and verbal communication skills – ability to explain complex technical issues clearly.
  • Strong analytical and problem-solving skills, with a focus on root cause analysis and process improvement.
  • Customer-centric approach, proactively addressing and resolving client issues.
#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    We are looking for a dedicated Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring that our services are delivered to the highest standards of quality and excellence.The ideal candidate will have experience in service delivery management, with a proven track record of driving business growth and...


  • Manila, National Capital Region, Philippines Bastion Payment Systems Full time

    The IT Service Delivery Lead will play a critical role in ensuring the smooth operation of our IT systems and services. As a key member of our Service Desk Management team, you will be responsible for providing high-quality technical support and IT services to our clients.Design and implement processes to improve the efficiency and effectiveness of our IT...


  • Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    About UsNezda Technologies, Inc. is a cutting-edge technology firm dedicated to delivering exceptional services.Job OverviewWe are seeking a highly skilled Service Delivery Lead to join our team. This role will be responsible for overseeing the delivery of projects and ensuring seamless collaboration between teams.Key ResponsibilitiesCapability...


  • Manila, National Capital Region, Philippines Wipro Full time

    The Service Delivery Lead is responsible for overseeing the end-to-end planning, metrics review, and root cause analysis of our collection process. This includes managing a team of professionals, driving change, and improving operational efficiency.About the RoleThis is a mid-senior level position that requires strong leadership skills, excellent...


  • Manila, National Capital Region, Philippines Ascendion Full time

    At Ascendion, we are seeking a highly skilled and experienced IT Service Delivery Lead to join our team. In this role, you will be responsible for overseeing the delivery of complex IT projects, ensuring that they are completed on time, within budget, and to the highest quality standards.The ideal candidate will have a strong background in IT project...


  • Manila, National Capital Region, Philippines Questronix Corporation Full time

    Cluster Management: Oversee the development, deployment, monitoring, maintenance, upgrade, and support of all phases of the project.Delivery Communication: Ensure the delivery of high-quality service and support for the goal of the project/service through collaboration and communication.Transformation & Re-engineering: Work with the Product Owner or the...


  • Manila, National Capital Region, Philippines YONDU INC. Full time

    This role demands a technically proficient leader with a solid understanding of digital service environments and incident management tools. The ideal candidate will possess demonstrated experience leading teams, exhibiting strong leadership and management skills to effectively motivate and guide them through complex incident resolution processes. Exceptional...

  • Delivery Lead

    2 days ago


    Manila, National Capital Region, Philippines Questronix Corporation Full time

    Key ResponsibilitiesClient Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for service-related inquiries and concerns.Service Level Agreement (SLA) Management: Monitor adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...


  • Manila, National Capital Region, Philippines Questronix Corporation Full time

    Posted 13 days ago and deadline of application is on 30 DecRecruiter was hiring 10 days agoHybridResponsible for overseeing the delivery of services to clients, ensuring they meet quality standards and contractual agreements by managing teams, monitoring performance metrics, maintaining client relationships, and resolving any service-related issues to...


  • Manila, National Capital Region, Philippines Collabera Digital Full time

    We are seeking a highly skilled IT Service Transition Manager to join our team at Collabera Digital. This role involves leading digital transformation projects in the healthcare sector, focusing on smooth service transitions and minimal disruption to our clients.The successful candidate will possess in-depth knowledge of the ITIL framework, particularly...


  • Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    Job Title: IT Service Delivery ManagerJob Summary:We are seeking an experienced IT Service Delivery Manager to lead our team in delivering high-quality IT services to our clients.Main Responsibilities:Develop and implement an IT service delivery strategy.Lead the installation of APM monitoring tool across South East Asia countries.Maintain and improve APM...


  • Manila, National Capital Region, Philippines Fujitsu Philippines Global Delivery Center Full time

    Fujitsu Philippines Global Delivery Center is a dynamic and innovative company that is always looking for talented individuals to join our team. As a Data Processor, you will have the opportunity to work on a range of exciting projects and develop your skills and expertise.About Us:Fujitsu Philippines Global Delivery Center is a subsidiary of Fujitsu Limited...


  • Manila, National Capital Region, Philippines NRI ANZ (Philippines) Full time

    We're looking for an experienced Operations Manager to join our team at NRI ANZ (Philippines).As an Operations Manager, you will be responsible for coordinating the effective delivery of NRI's contracted services to clients. This includes working closely with Service Delivery Managers to ensure service level targets are met, preparing operational reports,...

  • Delivery Lead

    2 days ago


    Manila, National Capital Region, Philippines Vertere Global Solutions, Inc. Full time

    Job SummaryWe are currently seeking a highly experienced Project Manager to lead our project teams in delivering high-quality products, platforms, and services. As a key member of our team, you will be responsible for overseeing the entire project lifecycle, from planning to delivery.Key ResponsibilitiesDeveloping project plans, including schedule...


  • Manila, National Capital Region, Philippines First Focus Information Technology, Inc. Full time

    Company OverviewFirst Focus Information Technology, Inc. is a leading Managed Service Provider (MSP) in Australia and New Zealand, with a team of over 300 technical professionals across offices in the Philippines. Our commitment to providing exceptional IT services has earned us recognition as the best MSP in Australia for 7 consecutive years.We are seeking...

  • Delivery Lead

    3 days ago


    Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Minimum QualificationsBachelor's Degree in Information Technology, Computer Science, or other related fieldAt least 6 years of project management and Java experienceHow do your skills match this job?Your application will include the following questions:What's your expected monthly basic salary?Which of the following types of qualifications do you have?How...


  • Manila, National Capital Region, Philippines EPS Consultants Pte Ltd Full time

    About EPS Consultants Pte Ltd">We are a company that prioritizes innovation and customer satisfaction. Our Technology Service Delivery Director will oversee the delivery of technology services and solutions to meet business needs. As a seasoned leader, you will lead cross-functional teams and collaborate with stakeholders to achieve business objectives.Job...


  • Manila, National Capital Region, Philippines Jocson College Inc. Full time

    Job RequirementsJocson College Inc. is seeking a highly skilled IT Service Delivery Manager to join our team. As an IT Service Delivery Manager, you will be responsible for managing the delivery of technical services to internal and external customers.The ideal candidate will have excellent leadership and management skills, with the ability to motivate and...


  • Manila, National Capital Region, Philippines eClerx Full time

    Job SummaryeClerx is seeking an experienced Account Delivery Lead to manage key customer accounts and ensure quality and efficient delivery for projects undertaken through effective coordination with clients and service delivery teams.Key ResponsibilitiesReview and amend Service Level Agreements (SLAs) and ensure processes are compliant with the terms of the...


  • Manila, National Capital Region, Philippines Questronix Corporation Full time

    Lead the WayWe are looking for a talented Transformation and Re-engineering Specialist to join our team at Questronix Corporation. As a key member of our organization, you will be responsible for driving transformation and re-engineering efforts to improve all aspects of the product/service.Key ResponsibilitiesWork with the Product Owner or the Process...