Senior Business Operations Manager
4 weeks ago
We are seeking an experienced Senior Business Operations Manager to lead our revenue growth efforts in the Philippines. As a key member of our management team, you will be responsible for overseeing day-to-day operations, ensuring all metrics are met, and optimizing team performance.
About Gratitude Philippines:
Gratitude Philippines is a leading company in the Travel industry, committed to delivering exceptional service to our clients. We offer a dynamic and fast-paced work environment that encourages growth and development.
Responsibilities:
* Oversee and manage day-to-day operations to ensure all metrics are met, revenue is maximized, and team performance is optimized
* Coordinate operational needs to proactively address potential service delivery concerns
* Implement company policies in all areas of the operations, establish goals for each team, and monitor each team's performance against KPI targets
* Recommend measures that will improve team performance and communicate all client expectations clearly with peers, Assistant Managers, and Travel Counselors
* Monitor Assistant Managers' level of efficiency in handling their respective Travel Counselors, provide coaching, and delegate certain tasks that will develop their leadership, problem-solving, and decision-making skills
* Recognize performers and recommend development plans for qualified performers
* Prepare and recommend staff schedules based on opportunities identified and volume trends
* Develop procedures/guidelines that will improve policies and quality standards
Requirements:
* Extensive management/leadership experience and capability in the Travel industry
* College Graduate
* Good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations
* Good understanding of technology tools/applications required
* Great working knowledge of MS Office applications: ability to multitask and handle high-pressure situations
* Strong people management and leadership skills
* Capability to communicate with large teams and articulate responses in a manner that makes the overall proposal compelling
* Good networking capability and Client-facing skills
Estimated Salary: ₱1,200,000 - ₱1,500,000 per year
About You:
We are looking for someone who is highly organized, results-driven, and has excellent communication skills. If you have a passion for operations management and are looking for a challenging role that offers career growth opportunities, we encourage you to apply.
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