Senior Branch Operations Manager
1 month ago
A highly motivated and results-driven Senior Branch Operations Manager is sought by CEPAT KREDIT FINANCING INC. to oversee the day-to-day operations of the branch office, driving business development, profitability, and productivity.
The ideal candidate will have at least four (4) years of work-related experience in branch operations, with two years in a managerial or supervisory capacity. A degree in Business Management, Sales, or Marketing is a plus.
Key Responsibilities:
- Manage and oversee the branch, ensuring effective completion of responsibilities.
- Conduct daily operation assessments to ensure branch growth.
- Monitor daily production and releases, providing updates on branch operations status.
- Maintain client and employee contact for quality service application.
- Plan, create, and implement programs/processes for branch employees and clients, actively participating in them.
- Prepare Competitors' Analysis and Market Changes Report, submitting to Immediate Superior.
- Spearhead marketing saturation drives.
- Establish business partnerships between the company and its business partners, such as Loan Consultants, second-hand car dealers, and other organizations.
- Implement business plans and programs designed by the Marketing Group.
- Deliver marketing activities within the agreed budget.
- Regularly report branch performance to the Immediate Superior.
- Conduct final checking and review of loan applications, Credit Approval Memorandums, and loan documents.
- Handle client complaints or concerns escalated by staff.
- Represent the branch during Management Committee meetings and other internal/external meetings.
Requirements:
- Technical marketing skills, relevant product and industry knowledge.
- Excellent communication skills, decision-making skills, problem-solving skills, presentation skills, interpersonal skills, and networking skills.
- Ability to solve customer complaints amicably.
- Persuasive, goal-oriented, assertive, creative, innovative, adaptable, and analytical.
- Willingness to train in Ortigas Pasig for two weeks.
Estimated Salary: PHP 120,000 - PHP 180,000 per annum, depending on experience.
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