Help Desk Support Specialist for Ayuda Business Management Solution
6 hours ago
Job Summary:
Ayuda Business Management Solution Inc is seeking a highly skilled Help Desk Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers.
About the Role:
- We are looking for an experienced and knowledgeable Help Desk Support Specialist who can provide prompt and courteous responses to users' questions or issues.
- You will be responsible for troubleshooting and resolving technical issues related to Windows desktop and server operating systems, 0365, Active Directory, and Exchange.
- Your strong customer service skills will enable you to provide diligent, prompt, and courteous responses to users' questions or issues.
- You will also be responsible for performing OS and other software and firmware updates and patch management, as well as identifying and escalating major incidents using approved IT escalation processes.
- Additionally, you will be required to document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.
Requirements:
- Knowledge of Windows desktop and server operating systems
- Knowledge of 0365, Active Directory, and Exchange
- Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration
- Preferred familiarity with hospitality platforms such as Property Management Systems (PMS); Point of Sale (POS); Revenue Management; key card systems, Building Management, HotSOS, Saflok, InnComm etc.
- Strong customer service and problem-solving skills
What We Offer:
- Up to PHP50,000.00 per month
- Fixed term contract length: 12 months / Project base
About Us:
Ayuda Business Management Solution Inc is a leading provider of business management solutions. We offer a range of services designed to help businesses streamline their operations and improve efficiency.
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