Senior Operations Director
5 days ago
We are seeking a highly experienced Senior Operations Director to lead our collections and growth initiatives. The successful candidate will have extensive knowledge of collections practices, regulations, and financial management.
Responsibilities- Strategic Requirements
- Develop and implement effective collection strategies to minimize bad debt.
- Plan system improvements and stay updated on innovations in collections.
- Analyze delinquent portfolios to optimize loss mitigation, digital collections, and enhance support systems.
- Oversee dialer management and implement changes smoothly.
- Lead a team of collection and dialer managers, trainers, and other support functions.
- Set goals, provide direction, and evaluate performance to align with corporate strategies.
- Communicate performance metrics, risks, and improvement needs to stakeholders.
- Engage with clients on governance, reporting, and key decisions.
- Focusing on organic growth while managing internal metrics to achieve revenue and margin goals.
- Regularly develop performance goals and coordinate with the teams for success.
- Facilitate business reviews and represent the business in client interactions and visits.
- College Graduate
- At least 5 years of experience as a Senior Operations Manager or Director
- Minimum tenure should not be less than 2 years for the past 3 companies
- Handled a minimum of 500 FTE
- Willing to work onsite and travel between MOA or Alabang.
- Must be willing to be on a graveyard shift
The estimated annual salary for this role is PHP 2,500,000 - PHP 4,000,000, depending on qualifications and experience. In addition to competitive compensation, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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