Senior Operations Director

5 days ago


Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Summary

We are seeking a highly experienced Senior Operations Director to lead our collections and growth initiatives. The successful candidate will have extensive knowledge of collections practices, regulations, and financial management.

Responsibilities
  • Strategic Requirements
  1. Develop and implement effective collection strategies to minimize bad debt.
  2. Plan system improvements and stay updated on innovations in collections.
  3. Analyze delinquent portfolios to optimize loss mitigation, digital collections, and enhance support systems.
  4. Oversee dialer management and implement changes smoothly.
People Management
  1. Lead a team of collection and dialer managers, trainers, and other support functions.
  2. Set goals, provide direction, and evaluate performance to align with corporate strategies.
  3. Communicate performance metrics, risks, and improvement needs to stakeholders.
  4. Engage with clients on governance, reporting, and key decisions.
Growth and Performance
  1. Focusing on organic growth while managing internal metrics to achieve revenue and margin goals.
  2. Regularly develop performance goals and coordinate with the teams for success.
  3. Facilitate business reviews and represent the business in client interactions and visits.
Requirements
  • College Graduate
  • At least 5 years of experience as a Senior Operations Manager or Director
  • Minimum tenure should not be less than 2 years for the past 3 companies
  • Handled a minimum of 500 FTE
  • Willing to work onsite and travel between MOA or Alabang.
  • Must be willing to be on a graveyard shift
Benefits and Compensation

The estimated annual salary for this role is PHP 2,500,000 - PHP 4,000,000, depending on qualifications and experience. In addition to competitive compensation, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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