Operational Excellence Lead

4 days ago


Pasay, National Capital Region, Philippines Ayuda Business Management solution Inc Full time
About Us
Ayuda Business Management solution Inc is a leading provider of business management solutions. Our team is dedicated to delivering exceptional results and we are seeking an experienced Operational Excellence Lead.

About the Role
We are looking for a seasoned professional to lead our operational excellence initiatives. The successful candidate will be responsible for developing and implementing process improvements, driving compliance, and ensuring high-quality service delivery.

Responsibilities
- Conduct comprehensive reports for senior management on a daily, weekly, and monthly basis.
- Provide insightful analysis of business performance and recommend strategies for improvement.
- Collaborate closely with managers, agents, clients, and senior management to achieve shared goals.
- Develop and deliver leadership training programs to enhance skills and knowledge.
- Stay up-to-date with industry trends and best practices in BPO operations management.

Requirements
- Proven track record of managing complex operations and leading cross-functional teams.
- Strong written communication skills and ability to design processes.
- Excellent communication, collaboration, and leadership skills.
- In-depth knowledge of BPO operations management, including workflow optimization, quality assurance, and performance management.
- Understanding of compliance requirements and ability to enforce compliance policies and procedures.

What We Offer
- Competitive salary: $80,000 - $110,000 per annum.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.

How to Apply
Please submit your application, including your resume and cover letter, to Ayuda Business Management solution Inc.

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