
Remote Technical Expert
13 hours ago
We are seeking a highly skilled technical professional to join our team in a remote work setup.
This role involves providing top-notch technical support via various channels, including calls, chats, and emails. As a technical expert, you will resolve customer inquiries of varying complexities, gather data to ensure effective resolution of complex tickets, and maintain a working knowledge of our clients' products and services.
You will also securely handle customers' sensitive information and communicate with developers and other departments to identify and troubleshoot technical issues.
- Provide exceptional technical support via calls, chats, and emails
- Resolve support inquiries of various difficulties
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Ensure customers' satisfaction with any interaction
- Excellent English communication skills (at least C1 for both spoken and written)
- Prior experience in tech support, desktop support, or a similar role is a must
- Strong troubleshooting and problem-solving skills, attention to detail
- Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must
- Customer-oriented and responsible attitude
Candidates with experience in Zendesk or similar CRM systems, engineers, computer science or information technology degree, certification in Microsoft, Linux, or Cisco, or experience with remote desktop applications and help desk software will be considered favorably.
Benefits and Perks- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
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