Remote Technical Support Expert
15 hours ago
Technical Support Professional
">- This role involves providing top-notch support to clients remotely. Key responsibilities include reviewing and updating tickets, troubleshooting technical issues, and ensuring prompt resolutions while documenting processes.
- Tech Support Essentials:
- Manage and update support tickets for efficient tracking.
- Troubleshoot technical issues and document resolution steps.
- Communicate effectively to address customer needs.
- Contribute to creating and improving knowledge base materials.
- Stay up-to-date with company tools and services.
- What We're Looking For:
- Minimum 150 Mbps internet speed and remote setup.
- Experience in technical support, preferably remote.
- Strong written/verbal communication and troubleshooting skills.
- Familiarity with Google Suite, Microsoft Suite, and CRM systems.
- Attention to detail, problem-solving abilities, and a team-player mindset.
Why This Role?
">This is an exciting opportunity to provide excellent support to our clients and contribute to their success. If you have the skills and passion for technical support, we encourage you to apply.
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