
Technical Expert
21 hours ago
The primary objective of this role is to provide expert technical support for customers worldwide, ensuring seamless operations and prompt resolution of both high-priority and low-priority requests.
Responsibilities include responding to escalated technical issues, assisting with critical incidents, and collaborating with other support teams and developers to resolve complex challenges.
Key Qualifications- Bachelor's degree in Computer Science or a related field.
- Experience working in a production/application support role.
- In-depth knowledge of hardware, software, and network systems.
- Familiarity with querying languages like SQL and JQL.
- Proficiency in cloud-based services.
- Exceptional communication and interpersonal skills.
- Able to thrive in a fast-paced and constantly evolving environment.
- Familiarity with ticketing systems, documentation tools, and team communication platforms.
We are an award-winning remote-first organization committed to diversity, equity, and inclusion. We strive to create a culture of fairness, respect, and belonging for all employees.
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