Global Technical Solutions Expert

1 day ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $65,000

A key role in our organization is that of a Technical Support Specialist.

This position focuses on delivering top-notch technical assistance to customers, partners, and colleagues in a fast-paced environment.

To excel in this position, you must maintain efficiency, professionalism, and an understanding of our services and team needs.

Job Responsibilities
  • Provide expert technical support via phone, email, and chat.
  • Respond promptly to inquiries in line with Service Level Agreements (SLAs).
  • Diagnose and resolve complex technical issues efficiently.
  • Escalate critical issues appropriately.
  • Stay updated with evolving technologies and process changes.
  • Participate in ongoing training to enhance your skills.
  • Share knowledge with the team and assist in onboarding new members.
  • Develop a deep understanding of our products and services.
  • Ensure customer satisfaction through prompt responses.
  • Collaborate effectively with team members.

Key Skills and Qualifications

  • A minimum of 3 years of technical support experience, with a proven track record of supporting customers via email and chat.
  • Basic knowledge of web and mobile applications.
  • Experience with Software as a Service (SaaS) products.
  • A passion for creating exceptional customer experiences.
  • The ability to thrive in a dynamic environment.
  • Metric-driven with high-volume interaction handling skills.
  • Strong conflict resolution and communication skills.
  • Creative problem-solving abilities.
  • Good judgment and empathy.

Bonus Requirements

  • Support team initiatives and projects.
  • Identify opportunities for growth and contribution.
  • Gather and share customer insights for continuous improvement.
  • Experience working remotely with minimal supervision.
  • Knowledge of Structured Query Language (SQL) and databases.
  • Experience with log-monitoring tools like Datadog.
  • Proficiency in English (written and spoken).

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