Remote Technical Support Expert

2 days ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

We're seeking skilled professionals to join our team of Remote Technical Support Experts. As a key member, you will be responsible for providing technical assistance and troubleshooting support for clients across various industries.

In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity. You'll also guide users through solutions with patience and professionalism, ensuring they receive exceptional service.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
Required Skills and Qualifications:

To excel in this position, you should possess the following skills and qualifications:

  • Strong command of English language
  • Prior call center experience
  • Work from home experience
  • Tech-savviness
  • Excellent problem-solving skills
  • Ability to multitask and self-manage effectively
Benefits:

We offer a comprehensive benefits package designed to support your growth and well-being:

  • HMO Coverage
  • Dental Coverage
  • Allowances for meals, clothing, laundry, and more
  • Career growth and learning opportunities
What We Offer:

At our organization, we value our employees' contributions and provide a work environment that fosters collaboration, innovation, and success.

As a Remote Technical Support Expert, you'll have the opportunity to:

  • Work with a dynamic team
  • Develop new skills and expertise
  • Contribute to delivering exceptional customer experiences

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