Remote Desktop Technical Specialist

20 hours ago

Quezon City, National Capital Region, Philippines beBeeDesktop Full time ₱2,500,000 - ₱4,000,000

Job Summary:

The primary objective of this role is to provide technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies.

This position involves troubleshooting, diagnosing, and resolving technical problems remotely, ensuring minimal downtime and optimal performance for users. The specialist will also assist in the setup, configuration, and maintenance of desktop systems and software, as well as provide guidance and training to users as needed.

Key Responsibilities:

  • Technical Support: Provide remote technical support to end-users for desktop hardware, software, and network-related issues.
  • System Configuration and Maintenance: Assist in the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices.
  • User Assistance and Training: Guide users through step-by-step solutions, either over the phone, via email, or through remote desktop software.
  • Incident Management: Log and track support requests using a ticketing system, ensuring timely resolution and follow-up.
  • Security and Compliance: Ensure all desktop systems comply with company security policies and standards.

Required Skills and Qualifications:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Experience: Proven experience in a desktop support or technical support role, preferably in a remote capacity.
  • Technical Skills: Proficient in Windows and macOS operating systems, strong knowledge of Microsoft Office Suite and other common desktop applications.

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