Expert Technical Support

10 hours ago

Makati City, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000
Technical Support Expert

Our organization seeks a highly skilled Technical Support Expert to deliver exceptional customer experiences. As a key member of our team, you will provide top-tier support by resolving complex technical issues and assisting clients with product configurations, troubleshooting, and best practices.

Key Responsibilities:
  • Provide timely and effective support to customers worldwide, ensuring their queries are resolved efficiently.
  • Collaborate with internal teams to enhance support processes and technical troubleshooting strategies.
  • Maintain up-to-date knowledge of new product features and API integrations to offer informed guidance to customers.
  • Act as an escalation point for complex customer issues, offering resolution strategies and solutions.
  • Contribute to internal documentation, including support procedures and training materials.

Accountabilities include:

  • 3-5 years of experience in technical support or customer service within fintech or core banking software.
  • Strong understanding of APIs, payments integrations, and best practices in technical support.
  • Knowledge of accounting principles is beneficial.
  • Experience with customer support software (ideally Zendesk) and SLA/KPI management.
  • Proactive approach to continuous improvement and process optimization.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Experience working remotely and collaborating across functions.
  • Proficiency in English and expertise in MS Excel.

As a Technical Support Expert, you will play a vital role in enhancing our customer experience. If you possess excellent communication skills, technical knowledge, and a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.

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