Technical Solutions Expert

2 days ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱12,000 - ₱18,000

Unlock the power of technical support and take your skills to the next level with this exciting opportunity.

We are seeking a highly motivated and customer-focused individual to join our team as a Technical Support Specialist. As a key member of our operations, you will be responsible for providing timely and effective support to our customers around the world.

Job Responsibilities:
  • Provide exceptional customer service via chat, email, and phone
  • Resolve support tickets from initiation to resolution
  • Elevate issues to subject matter experts when necessary
  • Update support content based on recurring issues and product updates
  • Audit and review AI Bot responses to ensure iterative improvements in the support function

Requirements:

  • Recent graduate or 2+ years in customer solutions, preferably in tech or healthcare
  • Strong communication skills, both written and verbal
  • Excellent problem-solving and organizational abilities
  • Familiarity with CRM systems and support platforms
  • Self-motivated and capable of working independently

What We Offer:

  • The opportunity to work with a talented team of engineers, medicos, and designers
  • A dynamic and fast-paced work environment that encourages creativity and innovation
  • The chance to make a real impact on patient care across the world
  • Flexible work arrangements, including remote work options
  • Ongoing training and development opportunities to help you grow your career

Why You'll Thrive Here:

  • We're committed to creating a culture of inclusivity, respect, and open communication
  • We prioritize employee well-being and offer a range of benefits to support your physical and mental health
  • We're passionate about making a positive difference in the lives of our customers and communities

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