Help Desk Agent

23 hours ago


Iloilo City, Western Visayas, Philippines The Referrers PH Full time
Job Overview

The Referrers PH is seeking a highly skilled Customer Service Representative to join our team. This role involves handling customer complaints, providing solutions and alternatives within time limits, managing large amounts of incoming calls, following communication procedures and policies, and resolving product or service problems.

Key Responsibilities:
  • Handle customer inquiries and complaints in a professional and courteous manner.
  • Provide solutions and alternatives to customers within agreed-upon time limits.
  • Manage high call volumes while maintaining excellent customer service skills.
  • Follow company communication procedures, guidelines, and policies at all times.
  • Resolve customer complaints by clarifying issues and selecting the best solution.
Requirements

To be successful in this role, you must have:

  • College graduation (no prior experience required).
  • High School/SHS Graduates with College Undergraduates must have 3 months BPO experience.
  • Willingness to work onsite.

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