Service Desk Agent

6 hours ago


Makati City, National Capital Region, Philippines NeksJob Philippines Full time
Role Overview:

The Service Desk Agent will be responsible for providing exceptional customer service, resolving technical issues, and collaborating with internal teams to ensure seamless customer experience.

Duties and Responsibilities:
  • Provide technical support to customers via phone, email, or chat
  • Escalate complex issues to senior technicians as needed
  • Document customer interactions and feedback for quality improvement
Essential Skills:
  • Excellent English communication skills
  • Technical knowledge of software applications
  • Problem-solving and analytical skills
Benefits:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Comprehensive healthcare benefits


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