Help Desk Support Specialist
4 days ago
We are seeking a highly skilled Help Desk Support Specialist to join our team at Neksjob Philippines. As a key member of our customer service team, you will play a vital role in providing exceptional support to our clients.
About the RoleThis is an exciting opportunity for a motivated and customer-focused individual to take on a challenging role that requires excellent communication and problem-solving skills. You will be responsible for resolving technical issues, answering customer inquiries, and providing solutions to ensure customer satisfaction.
Key Responsibilities- Respond to customer inquiries via phone, email, or chat
- Analyze and resolve technical issues in a timely manner
- Provide accurate and helpful information to customers
- Collaborate with internal teams to resolve complex issues
To succeed in this role, you must have:
- A minimum of 18 years old
- At least HS/SHS Graduate
- 1 year of call center experience
- Savvy in computer and internet navigation
- Excellent communication and problem-solving skills
- Amenable to work onsite
As a valued member of our team, you can expect:
- Competitive salary
- Exciting performance bonuses and account-specific allowances
- Career advancement opportunities
- Promotion within the company
- Comprehensive healthcare benefits
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