Technical Support Expert
3 days ago
At HawodTech Solutions, we are seeking a Technical Support Expert to join our team.
About the RoleThis is a customer-facing position that requires excellent verbal and written communication skills. As a Technical Support Expert, you will be responsible for providing Tier 2 support to customers by researching, diagnosing, and troubleshooting technical issues.
Key Responsibilities- Respond to and resolve customer support tickets within agreed service levels.
- Analyze integration logic and system processes to provide descriptive solutions and responses to customers.
- Effectively document investigative steps and analysis to escalate technical issues to the Product and Engineering team.
- Evaluate incident tickets through appropriate channels and hold those escalated accountable for responding in accordance with SLAs.
- Manage allocated tickets via MyPass support platforms proactively.
As a Technical Support Expert at HawodTech Solutions, you will have the opportunity to work on a variety of technical issues and develop your problem-solving skills.
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