Data & Software Support Specialist
2 weeks ago
We're Hiring: Data & Software Support Specialist
Aescalade is seeking a Data & Software Support Specialist to join our growing team In this role, you will play a key role in providing efficient, timely, and accurate support to our clients. You will collaborate with a Chicago-based healthcare technology company that is revolutionizing how health systems purchase and manage surgical devices.
What You'll Do:- Troubleshoot technical issues and provide expert software support.
- Efficiently use modern productivity tools to manage tasks.
- Act as an escalation point for resolving customer concerns.
- Create, track, and resolve support tickets promptly.
- Assist clients with software and system-related challenges, such as inventory tracking, slow performance, data access issues, and printing problems.
- Escalate complex cases to Tier 2 support technicians or senior analysts.
- Communicate via phone, email, and chat (inbound & outbound).
- 2+ years of experience in a remote work or BPO environment.
- Strong technical troubleshooting skills and attention to detail.
- Problem-solving mindset with an analytical approach to processes.
- Ability to work independently or as part of a team.
- Excellent communication skills and a customer-first attitude.
- Proficiency in Microsoft Excel (Pivot Tables, Formulas), Slack, Zoom, Teams, and HubSpot.
- Self-starter who thrives in a fast-paced environment.
- Willing to work rotating shifts.
Hybrid (onsite + remote)
Rotating shifts
What We Offer:- Competitive salary (negotiable based on skills & experience)
- Health insurance (after 6 months)
- Additional benefits:
- 13th-month pay
- Overtime pay
- Performance-based bonuses
Send your application to aescaladebss@gmail.com with the subject line:
[Your Name] - Data & Software Support Specialist Application
Come be part of a team that's making an impact in the healthcare technology industry
Seniority levelEntry level
Employment typeFull-time
Job functionInformation Technology
IndustriesTechnology, Information and Internet
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