Data & Software Support Specialist

2 weeks ago


Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full time

We're Hiring: Data & Software Support Specialist

Aescalade is seeking a Data & Software Support Specialist to join our growing team In this role, you will play a key role in providing efficient, timely, and accurate support to our clients. You will collaborate with a Chicago-based healthcare technology company that is revolutionizing how health systems purchase and manage surgical devices.

What You'll Do:
  1. Troubleshoot technical issues and provide expert software support.
  2. Efficiently use modern productivity tools to manage tasks.
  3. Act as an escalation point for resolving customer concerns.
  4. Create, track, and resolve support tickets promptly.
  5. Assist clients with software and system-related challenges, such as inventory tracking, slow performance, data access issues, and printing problems.
  6. Escalate complex cases to Tier 2 support technicians or senior analysts.
  7. Communicate via phone, email, and chat (inbound & outbound).
What We're Looking For:
  1. 2+ years of experience in a remote work or BPO environment.
  2. Strong technical troubleshooting skills and attention to detail.
  3. Problem-solving mindset with an analytical approach to processes.
  4. Ability to work independently or as part of a team.
  5. Excellent communication skills and a customer-first attitude.
  6. Proficiency in Microsoft Excel (Pivot Tables, Formulas), Slack, Zoom, Teams, and HubSpot.
  7. Self-starter who thrives in a fast-paced environment.
  8. Willing to work rotating shifts.
Work Setup:

Hybrid (onsite + remote)

Rotating shifts

What We Offer:
  1. Competitive salary (negotiable based on skills & experience)
  2. Health insurance (after 6 months)
  3. Additional benefits:
  4. 13th-month pay
  5. Overtime pay
  6. Performance-based bonuses
How to Apply:

Send your application to aescaladebss@gmail.com with the subject line:

[Your Name] - Data & Software Support Specialist Application

Come be part of a team that's making an impact in the healthcare technology industry

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Internet

#J-18808-Ljbffr

  • Cebu City, Central Visayas, Philippines Support Services Group Full time

    **Job Overview**We're seeking a skilled IT professional to join our team as an End-User Computing (EUC) Helpdesk Support specialist. As a key member of our technical support team, you'll be responsible for providing innovative solutions and top-notch service to our customers.Responsibilities:Provide timely and effective assistance to customers with various...


  • Cebu City, Central Visayas, Philippines Ethos Support Full time

    Hiring Operations Specialist NeededEthos Support is seeking a highly organized and detail-oriented Hiring Operations Specialist to manage the day-to-day activities of our recruitment team. This role requires strong communication and interpersonal skills to collaborate with internal stakeholders and external partners.About the RoleTrack recruitment data,...


  • Cebu City, Central Visayas, Philippines TotalRewards Software, Inc. Full time

    About TotalRewards Software:We are a dynamic software company that offers innovative solutions to employers worldwide.We are seeking a highly motivated Sales Operations Analyst to join our team in the Philippines and USA. This role will focus on supporting our sales and marketing teams by analyzing data and developing strategies for...


  • Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time

    At BSA Solutions Inc., we are seeking a highly skilled and dedicated Software Technical Support Specialist to join our team. This individual will be responsible for providing timely and effective technical support to customers via various channels, including phone, email, chat, and remote assistance.Key Responsibilities:Troubleshoot and resolve technical...


  • Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time

    Becoming a part of our team as a technical customer success expert means joining a culture of equity, diversity, and inclusion where you can showcase your unique talents and expertise to create successful outcomes for our customers, partners, and the company. Our company emphasizes promoting a growth mindset and commitment to lifelong learning.We are looking...


  • Cebu City, Central Visayas, Philippines NEC Telecom Software Philippines, Inc. (NSP) Full time

    Responsibilities:Coordinates and performs internal process/product auditsCreates audit reports and communicates quality audit results to stakeholdersProvides support to software project teams through collecting project data and analyzes, develops, recommends, and monitors corrective and preventive actionsCollects and analyzes project and company-wide quality...


  • Cebu City, Central Visayas, Philippines AMCS Group Full time

    Role Overview\The Software Support Engineer will be part of the Global Customer Support Team.\This position requires a passion for support, which includes the correct intake, assignment, and monitoring of various software-related requests and issues.\We are looking for a professional who loves to operate independently as well as in a team in a complex and...


  • Cebu City, Central Visayas, Philippines FPT Software Full time

    About the RoleFPT Software is looking for a highly skilled Quality Assurance Automation Specialist to join our team. As a Quality Assurance Automation Specialist, you will be responsible for ensuring the quality of our software products through automated testing.You will design and develop automated test frameworks to identify and report defects, and...


  • Cebu City, Central Visayas, Philippines Inspire Team Full time

    At Inspire Team, we are seeking a skilled IT Support Specialist to join our dynamic team.Job OverviewThe successful candidate will be responsible for managing and storing data using computers, software, databases, networks, and servers.Analyzing data to identify trends and areas for improvement;Maintaining network security and ensuring system...


  • Cebu City, Central Visayas, Philippines susana manongas services Full time

    At Susana Manongas Services, we're seeking a highly organized and detail-oriented Financial Data Specialist to support our bookkeeping team.Key ResponsibilitiesManage financial records with accuracy and efficiency.Assist in day-to-day accounting tasks, including data entry and transaction processing.The ideal candidate will have a strong understanding of...


  • Cebu City, Central Visayas, Philippines AMCS Group Full time

    Who we areSustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.What we doOur innovative SaaS solutions increase efficiency and boost...


  • Cebu City, Central Visayas, Philippines AMCS Group Full time

    Who we areSustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.What we doOur innovative SaaS solutions increase efficiency and boost...


  • Cebu City, Central Visayas, Philippines The Virtual Hub Philippines Full time

    Data and System Specialist - WFH | Day ShiftThe Virtual Hub PhilippinesNegotiableHybrid - Cebu 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionKEY RESPONSIBILITIES:Collaborate with clients, primarily small-to-medium businesses abroad.Compile and manage data from various sources such as databases, spreadsheets, and other data systems.Clean, organize,...


  • Cebu City, Central Visayas, Philippines Lifewood Data Technology Company Full time

    About UsLifewood Data Technology Company is a dynamic and innovative organization that values efficiency, teamwork, and innovation.Your RoleWe are seeking an organized multitasker with a knack for numbers to join our team as an Admin/Accounting Specialist.ResponsibilitiesAdmin Support: Providing scheduling, correspondence, and supply management...


  • Cebu City, Central Visayas, Philippines Alliance Software Inc. Full time

    Job Responsibilities:Setup and Configuration: Establish and maintain the organization's computer systems, servers, and network infrastructure.Monitoring and Maintenance: Continuously monitor the performance and availability of our systems, networks, and servers to ensure optimal functioning.User Support: Provide technical support to end-users within the...


  • Cebu City, Central Visayas, Philippines RCX Recruitment Inc. Full time

    Job DescriptionClients of RCX Recruitment Inc. are seeking a Software Quality Assurance Specialist to join their team in Cebu. The successful candidate will be responsible for coordinating and performing internal process/product audits, creating audit reports, and communicating quality audit results to stakeholders.Key Responsibilities:Coordinate and perform...


  • Cebu City, Central Visayas, Philippines ProgressPro Services Inc. Full time

    About the RoleWe are looking for a Broker Support Specialist to assist our Australian-based mortgage brokers with day-to-day operations.The successful candidate will have a minimum of 2 years' experience in a similar role and be proficient in CRM systems and mortgage-related software.The ideal candidate will be able to multitask, stay organized in a...


  • Cebu City, Central Visayas, Philippines Agile Software Solutions and Technologies OPC Full time

    Agile Software Solutions and Technologies OPC is seeking an Application Specialist to join our project team.The ideal candidate will have a strong background in software implementation and excellent analytical and problem-solving skills.Key Responsibilities:Application Configuration: Configure the software being implemented to align with business...


  • Cebu City, Central Visayas, Philippines Agile Software Solutions and Technologies OPC Full time

    Agile Software Solutions and Technologies OPC is seeking a highly skilled Software Implementation Consultant to join our project team.The ideal candidate will have a strong background in software implementation and excellent analytical and problem-solving skills.Key Responsibilities:Client Engagement: Engage with clients to understand their business needs...


  • Cebu City, Central Visayas, Philippines Joken Starbee Print MKTG Services Full time

    We are seeking a skilled and dedicated individual to fill the role of Accounting Support Specialist at Joken Starbee Print MKTG Services. In this position, you will assist in the preparation of financial reports, reconcile accounts, and provide support to the accounting team.Job DescriptionAssist in the preparation of financial reports, statements, and other...