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Data & Software Support Specialist

1 month ago


Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full time

We're Hiring: Data & Software Support Specialist

Aescalade is seeking a Data & Software Support Specialist to join our growing team In this role, you will play a key role in providing efficient, timely, and accurate support to our clients. You will collaborate with a Chicago-based healthcare technology company that is revolutionizing how health systems purchase and manage surgical devices.

What You'll Do:
  1. Troubleshoot technical issues and provide expert software support.
  2. Efficiently use modern productivity tools to manage tasks.
  3. Act as an escalation point for resolving customer concerns.
  4. Create, track, and resolve support tickets promptly.
  5. Assist clients with software and system-related challenges, such as inventory tracking, slow performance, data access issues, and printing problems.
  6. Escalate complex cases to Tier 2 support technicians or senior analysts.
  7. Communicate via phone, email, and chat (inbound & outbound).
What We're Looking For:
  1. 2+ years of experience in a remote work or BPO environment.
  2. Strong technical troubleshooting skills and attention to detail.
  3. Problem-solving mindset with an analytical approach to processes.
  4. Ability to work independently or as part of a team.
  5. Excellent communication skills and a customer-first attitude.
  6. Proficiency in Microsoft Excel (Pivot Tables, Formulas), Slack, Zoom, Teams, and HubSpot.
  7. Self-starter who thrives in a fast-paced environment.
  8. Willing to work rotating shifts.
Work Setup:

Hybrid (onsite + remote)

Rotating shifts

What We Offer:
  1. Competitive salary (negotiable based on skills & experience)
  2. Health insurance (after 6 months)
  3. Additional benefits:
  4. 13th-month pay
  5. Overtime pay
  6. Performance-based bonuses
How to Apply:

Send your application to aescaladebss@gmail.com with the subject line:

[Your Name] - Data & Software Support Specialist Application

Come be part of a team that's making an impact in the healthcare technology industry

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Internet

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