Software and Data Support Expert

7 days ago


Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full time

Aescalade Business Support Services is seeking a skilled Software and Data Support Expert to join our team. In this role, you will be responsible for providing timely and efficient technical support to our clients.

As a Software and Data Support Expert, you will play a key role in ensuring the success of our clients by troubleshooting technical issues and providing expert software support.

Key Responsibilities:
  • Troubleshoot technical issues and provide expert software support
  • Efficiently use modern productivity tools to manage tasks
  • Act as an escalation point for resolving customer concerns
  • Create, track, and resolve support tickets promptly
  • Assist clients with software and system-related challenges, such as inventory tracking, slow performance, data access issues, and printing problems
  • Escalate complex cases to Tier 2 support technicians or senior analysts
  • Communicate via phone, email, and chat (inbound & outbound)
Requirements:
  • 2+ years of experience in a remote work or BPO environment
  • Strong technical troubleshooting skills and attention to detail
  • Problem-solving mindset with an analytical approach to processes
  • Ability to work independently or as part of a team
  • Excellent communication skills and a customer-first attitude
  • Proficiency in Microsoft Excel (Pivot Tables, Formulas), Slack, Zoom, Teams, and HubSpot
  • Self-starter who thrives in a fast-paced environment
  • Willing to work rotating shifts
Work Setup:

Hybrid (onsite + remote)

Rotating shifts

What We Offer:
  • Competitive salary (negotiable based on skills & experience)
  • Health insurance (after 6 months)
  • Additional benefits:
  • 13th-month pay
  • Overtime pay
  • Performance-based bonuses


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