Software and Data Support Expert
7 days ago
Aescalade Business Support Services is seeking a skilled Software and Data Support Expert to join our team. In this role, you will be responsible for providing timely and efficient technical support to our clients.
As a Software and Data Support Expert, you will play a key role in ensuring the success of our clients by troubleshooting technical issues and providing expert software support.
Key Responsibilities:- Troubleshoot technical issues and provide expert software support
- Efficiently use modern productivity tools to manage tasks
- Act as an escalation point for resolving customer concerns
- Create, track, and resolve support tickets promptly
- Assist clients with software and system-related challenges, such as inventory tracking, slow performance, data access issues, and printing problems
- Escalate complex cases to Tier 2 support technicians or senior analysts
- Communicate via phone, email, and chat (inbound & outbound)
- 2+ years of experience in a remote work or BPO environment
- Strong technical troubleshooting skills and attention to detail
- Problem-solving mindset with an analytical approach to processes
- Ability to work independently or as part of a team
- Excellent communication skills and a customer-first attitude
- Proficiency in Microsoft Excel (Pivot Tables, Formulas), Slack, Zoom, Teams, and HubSpot
- Self-starter who thrives in a fast-paced environment
- Willing to work rotating shifts
Hybrid (onsite + remote)
Rotating shifts
What We Offer:- Competitive salary (negotiable based on skills & experience)
- Health insurance (after 6 months)
- Additional benefits:
- 13th-month pay
- Overtime pay
- Performance-based bonuses
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