Technical Network Support Specialist

6 days ago


Cebu City, Central Visayas, Philippines CallTek Full time
Company Overview

CallTek is a leading provider of cutting-edge technology solutions. Our team of experts is dedicated to delivering exceptional service and support to our clients.

As a Technical Network Support Specialist at CallTek, you will play a critical role in ensuring the smooth operation of our network infrastructure. Your responsibilities will include providing technical assistance to our engineers, troubleshooting issues, and collaborating with vendors to resolve complex problems.

In this role, you will have the opportunity to work on a wide range of projects, from wireless and wired CRs to PDCs and IPWs. You will be responsible for gathering vendor network requirements, moving over to new networks, and testing/troubleshooting as needed. Additionally, you will assist in building out Meraki Dashboard Config to meet Hilton standards and setup Wireless or Wired Connected Rooms for Hilton's TV solutions.

You will also be involved in RF reviews, heatmaps, and conference tool documentation. If a device needs to be replaced, you will reach out to the vendor's support team to initiate an RMA process.

Requirements:

  • Moderate Technical skills
  • Ability to navigate tools/equipment to take Screenshots or Snips
  • Organized and detail-oriented individual
  • Strong multi-tasking skills


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