Ecommerce Sales and Support Expert
6 days ago
XTERNITY SERVICES INC. is seeking an experienced Ecommerce Sales and Support Expert to join our team. In this role, you will be responsible for handling daily customer inquiries from ecommerce platforms, providing technical assistance, and engaging in proactive sales outreach for our industrial ultrasonic cleaners.
The ideal candidate will have a strong technical understanding, excellent communication skills, and the ability to work independently. Experience in ecommerce customer service and/or sales is a plus, preferably in a technical setting.
Key Responsibilities
- Handle daily customer inquiries from ecommerce platforms such as Amazon, eBay, and others.
- Respond professionally and efficiently to customer queries, product questions, and post-sale issues.
- Manage order-related issues such as refunds, returns, cancellations, and shipping delays.
Technical Skills and Qualifications
- Experience in ecommerce customer service and/or sales is a plus, preferably in a technical setting.
- Strong technical aptitude—comfortable understanding basic technical functions; having an interest in mechanical or electric parts is a plus.
- Excellent written and verbal communication skills—able to handle both email and phone interactions professionally.
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