IT Business Relationship Officer
1 week ago
TASQ Staffing Solutions is a staffing solutions provider. This role is based on a competitive salary of $120,000 - $180,000 per annum.
Job Description:The Associate Manager- IT Business Relationship Officer plays a vital role in fostering strong relationships between TASQ Staffing Solutions and its clients. As the primary point of contact for IT-related matters, you will coordinate closely with various stakeholders to ensure seamless communication and effective service delivery.
- Key Responsibilities:
- Serve as the single point of contact for business partners on IT-related incidents, changes, projects, and initiatives.
- Develop and maintain strong relationships with business partners to understand their needs and drive formulation of solutions and roadmaps.
- Proactively communicate with stakeholders to ensure timely resolution of issues and improve service levels.
- Complete ownership of customer satisfaction (CSAT) and net promoter score (NPS), ensuring high scores and continuous improvement.
To succeed in this role, you will need:
- Excellent Communication Skills:
- Strong written and verbal communication skills, including technical writing skills.
- Ability to conduct cost/benefit analysis and business case development.
- Interpersonal and Leadership Skills:
- Strong interpersonal/relationship management skills in building partnerships.
- Leadership and teamwork skills to promote effective collaboration.
- Technical Expertise:
- Familiarity with business strategy/processes and expertise in designing business solutions that link disparate processes and application systems.
- Understanding of basic technology architecture and project management methodologies.
- Proficient in Microsoft Office and Visio.
TASQ Staffing Solutions values professionals who are passionate about delivering exceptional service and driving business growth. If you are a motivated and results-driven individual with a strong background in IT business relationship management, we encourage you to apply.
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