Travel Account Team Lead

4 weeks ago


Legazpi, Philippines TASQ Staffing Solutions Full time
About the Job

TASQ Staffing Solutions is currently seeking a seasoned Team Lead to oversee our travel account operations in Albay.

Responsibilities
  • Drive business results by aligning performance metrics, telephony metrics, utilization, productivity, attendance, and attrition with stated goals.
  • Manage administrative tasks such as attendance tracking, queue administration, and corrective delivery.
  • Develop, train, and lead team members to achieve their full potential.
  • Foster strong relationships with clients and team members by understanding needs, resolving issues, and meeting expectations.
  • Maintain high morale by implementing motivational programs and encouraging recognition.
  • Implement effective strategies based on accurate data reports and analysis to drive customer satisfaction and revenue growth.
Qualifications
  • A Bachelor's degree or Associate Degree is preferred but not required.
  • Experience managing a team of 18-20 associates.
  • Knowledge of hospitality/travel programs and customer service line of business.
  • Skills in chat, email support, and back-office management.
  • Demonstrated leadership skills and ability to resolve issues.
  • Strong customer orientation and time management skills.
  • Knowledge of metrics and process owners.
  • A proactive attitude towards developing trust and professional rapport with employees and team members.

We will be conducting phone interviews for this position.



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