Travel Account Team Lead
4 weeks ago
TASQ Staffing Solutions is currently seeking a seasoned Team Lead to oversee our travel account operations in Albay.
Responsibilities- Drive business results by aligning performance metrics, telephony metrics, utilization, productivity, attendance, and attrition with stated goals.
- Manage administrative tasks such as attendance tracking, queue administration, and corrective delivery.
- Develop, train, and lead team members to achieve their full potential.
- Foster strong relationships with clients and team members by understanding needs, resolving issues, and meeting expectations.
- Maintain high morale by implementing motivational programs and encouraging recognition.
- Implement effective strategies based on accurate data reports and analysis to drive customer satisfaction and revenue growth.
- A Bachelor's degree or Associate Degree is preferred but not required.
- Experience managing a team of 18-20 associates.
- Knowledge of hospitality/travel programs and customer service line of business.
- Skills in chat, email support, and back-office management.
- Demonstrated leadership skills and ability to resolve issues.
- Strong customer orientation and time management skills.
- Knowledge of metrics and process owners.
- A proactive attitude towards developing trust and professional rapport with employees and team members.
We will be conducting phone interviews for this position.
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Call Center Team Manager
2 months ago
Legazpi, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is looking for a call center team manager for a travel account in Albay. About the job Team Manager - Travel Job Description Responsibilities: Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative...
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Call Center Team Manager
2 months ago
Legazpi, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is looking for a call center team manager for a travel account in Albay. About the job Team Manager - Travel Job Description Responsibilities: Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative...
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Senior Customer Service Team Lead
1 month ago
Legazpi, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is seeking a Senior Customer Service Team Lead to manage a travel account in Albay.About the JobThis role will be responsible for driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.Responsibilities:Impact the business by implementing effective...
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Call Center Team Manager
2 months ago
Legazpi City, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is looking for a call center team manager for a travel account in Albay.About the job Team Manager - TravelJob DescriptionResponsibilities:Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.Manage administrative...
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Travel Operations Manager
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Legazpi, Bicol, Philippines TASQ Staffing Solutions Full timeJob Title: Travel Operations ManagerAbout the Role:We are seeking an experienced Travel Operations Manager to join our team at TASQ Staffing Solutions. This is a fantastic opportunity to lead a high-performing team and drive business growth in the hospitality/travel industry.Key Responsibilities:Drive results aligned with stated goals for performance...
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Travel Team Manager
2 weeks ago
Legazpi City, Philippines TASQ Staffing Solutions Full timeResponsibilities:Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.Influence the lives of others: Develop, train, and manage team...
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Travel Account Call Center Manager
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Travel Team Manager
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Legazpi City, Philippines TASQ Staffing Solutions Full timeResponsibilities: Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery. Influence the lives of others: Develop, train, and manage team...
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Travel Team Manager
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Legazpi City, Philippines TASQ Staffing Solutions Full timeResponsibilities: Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery. Influence the lives of others: Develop, train, and manage team...
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