Operations Manager
4 weeks ago
TASQ Staffing Solutions is seeking a seasoned Operations Manager to join our team in Legazpi, Albay.
About the Role
Duties and Responsibilities:
- Drive business outcomes: Collaborate with stakeholders to analyze, evaluate, and implement workforce planning, monitoring, and forecasting systems and tools.
- Represent the Workforce Department: Participate in customer presentations, client calls, and quarterly business reviews to showcase the workforce management department's value proposition.
- Support Team Members: Consult with local managers, project managers, and key players to define scheduling and forecasting requirements that meet call center metrics and communicate intra-day operations objectives.
- Promote Success: Implement and maintain intra-day workforce team responsibilities to support service delivery in achieving desired performance metrics.
- Lead by Example: Create procedures necessary to monitor daily operations effectively and advise managers on appropriate action steps.
- Be an Expert Resource: Provide best practices to assist management in scheduling and workforce planning.
- Maintain Performance Metrics: Analyze scheduling needs weekly to ensure adequate phone coverage and compare weekly schedules to workforce management recommendations for accurate implementation.
- Plan Ahead: Compile and interpret statistical information to calculate and project staffing requirements of the department.
Qualifications:
- Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience.
- Strong verbal and written communication skills; ability to communicate clearly, constructively, and professionally.
- Strong analytical skills; ability to interpret data, identify trends, and suggest improvements.
- Demonstrated leadership skills; ability to take the lead in making improvements and resolving issues.
- Ability to be proactive in developing trust and professional rapport with employees and team members; work as a team player.
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
- Ability to work in MS Office and present in front of large groups of senior leaders in a professional and effective manner.
- Ability to identify and address professional development needs and knowledge gaps.
Location:
Legazpi
Interviews will be conducted over the phone.
Estimated Salary Range: PHP 120,000 - 180,000 per annum.
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