Operations Manager

4 weeks ago


Legazpi, Philippines TASQ Staffing Solutions Full time

TASQ Staffing Solutions is seeking a seasoned Operations Manager to join our team in Legazpi, Albay.

About the Role

Duties and Responsibilities:

  • Drive business outcomes: Collaborate with stakeholders to analyze, evaluate, and implement workforce planning, monitoring, and forecasting systems and tools.
  • Represent the Workforce Department: Participate in customer presentations, client calls, and quarterly business reviews to showcase the workforce management department's value proposition.
  • Support Team Members: Consult with local managers, project managers, and key players to define scheduling and forecasting requirements that meet call center metrics and communicate intra-day operations objectives.
  • Promote Success: Implement and maintain intra-day workforce team responsibilities to support service delivery in achieving desired performance metrics.
  • Lead by Example: Create procedures necessary to monitor daily operations effectively and advise managers on appropriate action steps.
  • Be an Expert Resource: Provide best practices to assist management in scheduling and workforce planning.
  • Maintain Performance Metrics: Analyze scheduling needs weekly to ensure adequate phone coverage and compare weekly schedules to workforce management recommendations for accurate implementation.
  • Plan Ahead: Compile and interpret statistical information to calculate and project staffing requirements of the department.

Qualifications:

  • Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience.
  • Strong verbal and written communication skills; ability to communicate clearly, constructively, and professionally.
  • Strong analytical skills; ability to interpret data, identify trends, and suggest improvements.
  • Demonstrated leadership skills; ability to take the lead in making improvements and resolving issues.
  • Ability to be proactive in developing trust and professional rapport with employees and team members; work as a team player.
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Ability to work in MS Office and present in front of large groups of senior leaders in a professional and effective manner.
  • Ability to identify and address professional development needs and knowledge gaps.

Location:

Legazpi

Interviews will be conducted over the phone.

Estimated Salary Range: PHP 120,000 - 180,000 per annum.



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