IT Business Relationship Officer

4 weeks ago


Legazpi, Bicol, Philippines TASQ Staffing Solutions Full time
About the Role

We are seeking an experienced IT Business Relationship Officer to join our team at TASQ Staffing Solutions. This is a unique opportunity to leverage your technical expertise and business acumen to drive strategic partnerships between IT and Business.

Key Responsibilities:

  • Serve as the primary point of contact for Business Partners on IT-related matters, ensuring timely resolution of incidents, changes, and projects.
  • Develop and maintain strong relationships with Business Partners, understanding their needs and direction, and driving solutions and roadmaps to meet their requirements.
  • Collaborate closely with IT functional areas to coordinate efforts and ensure seamless delivery of services to Business Partners.
  • Own and manage CSAT and NPS metrics, ensuring high satisfaction levels and continuous improvement.
  • Advocate for Business Partners within IT and IT to Business Partners, expediting resolutions and driving forward-thinking solutions.
  • Promote effective teamwork and resolve interpersonal issues, fostering a collaborative environment.
About You

To succeed in this role, you will need:

  • Excellent written and verbal communication skills, including technical writing proficiency.
  • Strong interpersonal and relationship management skills, with a proven track record of building successful partnerships.
  • The ability to conduct cost-benefit analysis and develop compelling business cases.
  • Familiarity with business strategy and processes, as well as expertise in designing business solutions that integrate disparate systems.
  • Leadership and teamwork skills, with the ability to motivate and guide cross-functional teams.
Requirements

We are looking for candidates with:

  • A Bachelor's degree in a related field or equivalent experience.
  • A minimum of 5-8 years of experience in a relevant field, preferably in a similar role.
  • Technical acumen in one or more technology disciplines.
  • Business acumen in at least one Business Partner domain.
  • Proficiency in Microsoft Office and Visio.
About Our Offer

We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience, plus a comprehensive benefits package and opportunities for career growth and development.



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