IT Business Relationship Officer
4 weeks ago
We are seeking an experienced IT Business Relationship Officer to join our team at TASQ Staffing Solutions. This is a unique opportunity to leverage your technical expertise and business acumen to drive strategic partnerships between IT and Business.
Key Responsibilities:
- Serve as the primary point of contact for Business Partners on IT-related matters, ensuring timely resolution of incidents, changes, and projects.
- Develop and maintain strong relationships with Business Partners, understanding their needs and direction, and driving solutions and roadmaps to meet their requirements.
- Collaborate closely with IT functional areas to coordinate efforts and ensure seamless delivery of services to Business Partners.
- Own and manage CSAT and NPS metrics, ensuring high satisfaction levels and continuous improvement.
- Advocate for Business Partners within IT and IT to Business Partners, expediting resolutions and driving forward-thinking solutions.
- Promote effective teamwork and resolve interpersonal issues, fostering a collaborative environment.
To succeed in this role, you will need:
- Excellent written and verbal communication skills, including technical writing proficiency.
- Strong interpersonal and relationship management skills, with a proven track record of building successful partnerships.
- The ability to conduct cost-benefit analysis and develop compelling business cases.
- Familiarity with business strategy and processes, as well as expertise in designing business solutions that integrate disparate systems.
- Leadership and teamwork skills, with the ability to motivate and guide cross-functional teams.
We are looking for candidates with:
- A Bachelor's degree in a related field or equivalent experience.
- A minimum of 5-8 years of experience in a relevant field, preferably in a similar role.
- Technical acumen in one or more technology disciplines.
- Business acumen in at least one Business Partner domain.
- Proficiency in Microsoft Office and Visio.
We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience, plus a comprehensive benefits package and opportunities for career growth and development.
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