IT Business Relationship Manager
3 weeks ago
Key Responsibilities:
- Be the Point of Contact: Serve as the single point of contact for business partners on incidents, changes, projects, and initiatives that require technological input.
- Be the Expert: Manage all business partner-facing activities for IT, including engagement, relationship development, understanding business direction and needs, driving solution formulation and roadmaps, proactive communications, service level management, reporting, and service improvement initiatives through projects.
- Consistently Deliver: Initiate actions required to define, maintain, or improve service levels.
- Strengthen Relationships: Advocate for business partners within IT and IT to business partners.
- Enable and Guide: Promote effective teamwork and manage the resolution of interpersonal issues.
Qualifications:
- Excellent Communication Skills: Possess excellent written and verbal communication skills, including technical writing skills.
- Strong Interpersonal Skills: Demonstrate strong interpersonal and relationship management skills in building partnerships.
- Business Acumen: Have the ability to conduct cost/benefit analysis and business case development.
- Industry Expertise: Possess familiarity with business strategy and processes, as well as expertise in designing business solutions that link disparate processes and application systems, with BPO industry and outsourcing models.
- Leadership and Teamwork: Demonstrate leadership and teamwork skills.
- Technical Skills: Possess skills in ITIL, understanding of basic technology architecture, and understanding of BPO industry and outsourcing models.
- Education: Hold a bachelor's degree in a related discipline or equivalent experience required; a master's or MBA degree is a plus.
- Experience: Have 5 to 8 years of experience in a relevant field for managers.
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