Call Center Team Manager
3 weeks ago
TASQ Staffing Solutions is looking for a call center team manager for a travel account in Albay.About the job Team Manager - TravelJob DescriptionResponsibilities:Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.Influence the lives of others: Develop, train, and manage team members.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Keep leaders informed: Relay important information in the form of timely and accurate reports.Qualifications:Our most successful candidates will have:A Bachelors degree or Associate Degree is preferred but not required.Experience in managing a team of 18 to 20 associates.Experience and knowledge in supporting hospitality/travel programs as a customer service line of business.Experienced with chat, email support, and back-office.Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.Strong customer orientation when managing communications and issues.The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.Knowledge of metrics, their measurements, thresholds, targets, and process owners.A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team player. Interviews will be done over the phone.
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Call Center Team Manager
3 weeks ago
Legazpi, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is looking for a call center team manager for a travel account in Albay. About the job Team Manager - Travel Job Description Responsibilities: Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative...
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Call Center Team Manager
3 weeks ago
Legazpi, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is looking for a call center team manager for a travel account in Albay. About the job Team Manager - Travel Job Description Responsibilities: Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative...
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Travel Account Call Center Manager
3 weeks ago
Legazpi, Philippines TASQ Staffing Solutions Full timeAbout the JobWe are looking for a highly skilled Call Center Team Manager to join TASQ Staffing Solutions team. The ideal candidate will have a strong background in managing a team of 18 to 20 associates and experience in supporting hospitality/travel programs as a customer service line of business.Key Responsibilities:• Drive results aligned with stated...
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Call Center Team Lead
2 weeks ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full timeWe are seeking a highly experienced Team Leader/Team Manager to lead our call center team in Clark, Pampanga. The ideal candidate should have at least 2 years of experience in a BPO setup with US banking and financial background, specifically in credit card, collections, or auto loan. Responsibilities will include managing a team of call center agents,...
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Recruitment Team Lead
2 weeks ago
Makati City, National Capital Region, Philippines V-Call Center Link (VCC Link) Inc. Full timeJob Title: Recruitment Team LeadJob Summary:V-Call Center Link (VCC Link) Inc. is seeking an experienced Recruitment Team Lead to join our team. The ideal candidate will have a strong background in recruitment and talent acquisition, with a proven track record of identifying and attracting top talent.Key Responsibilities:- Talent Sourcing: Identify and...
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Recruitment Team Lead
2 weeks ago
Makati City, National Capital Region, Philippines V-Call Center Link (VCC Link) Inc. Full timeJob Title: Recruitment Team LeadJob Summary:We are seeking a highly skilled Recruitment Team Lead to join our team at V-Call Center Link (VCC Link) Inc. The ideal candidate will have a minimum of 5 years of experience in recruitment or talent acquisition, with expertise in sourcing, screening, and hiring candidates.Key Responsibilities:Talent Sourcing:...
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Sales Call Center Team Member
3 weeks ago
Cavite City, Calabarzon, Philippines Neksjob Full timeDuties/Responsibilities:As a Sales Call Center Representative at Neksjob, you will be responsible for handling a high volume of customer calls with professionalism and efficiency. Your main responsibility will be to provide accurate and timely assistance to ensure customer satisfaction.Why Choose Us:Competitive salary and exciting performance bonuses, career...
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Call Center Agent
2 weeks ago
ILOILO CITY, Philippines Lexie Staffing And Business Consulting Full timeCall center agents should have good communication skills, be able to multitask, and have a positive demeanor. They should also be able to learn quickly, follow directives, and have excellent time management skills. Handling incoming and outgoing calls: The primary function of a call center representative is to answer calls from customers. They might also be...
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Call Center Agent
2 weeks ago
Iloilo City, Philippines Lexie Staffing And Business Consulting Full timeCall center agents should have good communication skills, be able to multitask, and have a positive demeanor. They should also be able to learn quickly, follow directives, and have excellent time management skills.Handling incoming and outgoing calls: The primary function of a call center representative is to answer calls from customers. They might also be...
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Call Center Agent
2 weeks ago
ILOILO CITY, Philippines Lexie Staffing And Business Consulting Full timeCall center agents should have good communication skills, be able to multitask, and have a positive demeanor. They should also be able to learn quickly, follow directives, and have excellent time management skills. Handling incoming and outgoing calls: The primary function of a call center representative is to answer calls from customers. They might also be...
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Be a Call Center Professional
1 month ago
Quezon City, National Capital Region, Philippines Neksjob Full timeJob Title: Call Center Agent **Job Summary:** We are seeking a highly skilled and experienced Call Center Agent to join our team at Neksjob. As a Call Center Agent, you will be responsible for responding to incoming calls from customers, answering questions and inquiries, troubleshooting problems, and providing information and handling complaints regarding...
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Call Center Representative
1 month ago
Makati City, National Capital Region, Philippines Neksjob Full timeJob DescriptionWe are seeking a highly skilled and motivated Call Center Agent to join our team at Neksjob. As a Call Center Agent, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and requests in a timely and professional manner.Responsibilities:Answer incoming calls from customers and respond...
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Call Center ON SITE
5 days ago
Davao City, Philippines Lexie Staffing And Business Consulting Full timeWe are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Managing large amounts of...
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Content Review Specialist
1 month ago
Antipolo City, Calabarzon, Philippines GDV - Call Center Hiring Full timeContent Moderator OpportunityWe are seeking a highly skilled Content Moderator to join our team at GDV - Call Center Hiring.Compensation Package: 23,000Benefits: HMO + Night Difference + GMB + OT Pay + More will be discussed during the interviewWork Setup: OnsiteApplication Process: Virtual ProcessRequirements:At least High School Graduate (Old...
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Be a Call Center Agent
2 weeks ago
Quezon City, National Capital Region, Philippines Neksjob Full timeContact Center RoleNeksjob is looking for a highly skilled Call Center Agent to join our team in Quezon Site. As a key member of our customer service team, you will be responsible for responding to incoming customer calls, answering questions, troubleshooting problems, and providing information about our products and services.RequirementsHigh school graduate...
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Call Center
1 month ago
Cebu City, Philippines Neksjob Corporation Full timeWE ARE HIRING! Call Center Agent -With/ Without BPO ExperienceRetail Account CEBU IT PARKDuties/ResponsibilitiesResponsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.
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Career Opportunities in Call Center
1 month ago
Mandaue City, Central Visayas, Philippines Velasco Outsourcing Company Full timeSecure a Job with Velasco Outsourcing CompanyAre you looking for a career opportunity in the call center industry? We are seeking a highly motivated and skilled Call Center Agent to join our team in IT Park Cebu.We offer a competitive salary of up to 23,000 a month, along with exciting incentives and benefits. Our ideal candidate will have at least 6 months...
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Content Review Specialist
4 weeks ago
Antipolo City, Calabarzon, Philippines GDV - Call Center Hiring Full timeContent Moderator Job DescriptionWe are seeking a highly skilled Content Moderator to join our team at GDV - Call Center Hiring. As a Content Moderator, you will play a critical role in ensuring the quality and integrity of our content.Key Responsibilities:Review and moderate content to ensure it meets our quality standards.Work closely with our team to...
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Call Center Training and Recruitment Specialist
3 weeks ago
Quezon City, National Capital Region, Philippines LeadAdvisors Full timeJob SummaryWe are seeking a highly skilled Call Center Trainer and Recruitment Coordinator to join our team at LeadAdvisors. As a key member of our call center operations, you will be responsible for developing and implementing recruitment strategies, training and onboarding new hires, and ensuring the continuous development of our call center agents.Key...
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Call Center Agent
7 months ago
Quezon City, Philippines Lexie Staffing and Business Consulting Full timeA call center representative is often the frontline of an organization. Call center representative duties include providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities.